Ritchie Hughes
BEng (Hons)
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About
Engineering graduate with a BEng (Hons) in Integrated Engineering and a strong background in IT deployment, technical support, and automation systems. Experienced in both field and remote environments, with a proven ability to deliver large-scale hardware and software rollouts, support end users, and work across multidisciplinary teams. Reliable, adaptable, and confident communicating with stakeholders at all levels.
Experience
IT Deployment Engineer - Techtrus
(2022-09 - 2026-04)
- Deliver Windows 11 deployment projects in customer-facing environments
- Build, configure, and deploy laptops with full software installation
- Provide post-deployment support, including troubleshooting and user assistance
- Coordinate with third-party vendors for software and system integration
Electrical Installation Engineer (Contract)
(2020-10 - 2022-08)
- Installed and configured electrical systems within vehicles
- Designed and implemented Mbed-based control systems
- Ensured compliance with safety and technical standards
IT PC Deployment Engineer (Contract) - Techtrus Ltd
(2019-01 - 2020-08)
- Delivered Windows 10 rollout projects for NHS organisations
- Managed full lifecycle deployment, including installation and decommissioning
- Installed software and coordinated third-party technical support
Customer Support Engineer (Contract)
(2017-06 - 2018-12)
- Provided first and second line support via phone, email, and remote access
- Resolved technical issues efficiently and escalated when required
- Conducted occasional onsite support visits
Technical Customer Support - RJG Inc
(2016-10 - 2017-05)
- Supported bespoke engineering and injection moulding systems
- Delivered troubleshooting, installation, and deployment support
- Assisted customers both remotely and in the field
IT PC Deployment Engineer (Contract) - Techtrus Ltd
(2016-01 - 2016-08)
- Deployed Windows 7 systems for NHS clients
- Installed and configured PCs, including network connectivity
Graduate PLC Programmer - Clarian Automation Ltd
(2014-08 - 2015-12)
- Commissioned bespoke automation systems
- Programmed PLCs using Allen Bradley RSLogix 5000
- Developed HMI interfaces using FactoryTalk View
- Interpreted electrical schematics and wired control systems
- Trained operators on system use
Youth Project Coordinator - Youth Project UK
(2010 - 2014)
- Managed community projects and coordinated teams
- Developed leadership, planning, and communication skills
Radio Relay Operator - British Army (Royal Signals)
(1998 - 2001)
- Achieved NVQ Level 3 in Telecommunications
- Maintained and operated communications systems in field environments
Education
BEng (Hons) - Integrated Engineering - Anglia Ruskin University (2012 - 2014)
HNC - Mathematics - Open University (2008 - 2010)
IT & Networking Studies (Cisco Certifications) (2006 - 2008)
C&G Level 3 - Electrical & Electronic Engineering - Swansea College (2004 - 2005)
NVQ Levels 1 & 2 - Engineering Operations - Strode College (2001 - 2003)
NVQ Level 3 - Telecommunications - Royal School of Signals (1998 - 1999)
