Ritchie Hughes

Engineering graduate with a BEng (Hons) in Integrated Engineering and a strong background in IT deployment, technical support, and automation systems. Experienced in both field and remote environments, with a proven ability to deliver large-scale hardware and software rollouts, support end users, and work across multidisciplinary teams. Reliable, adaptable, and confident communicating with stakeholders at all levels.

IT Deployment Engineer - Techtrus

(2022-09 - 2026-04)

• Deliver Windows 11 deployment projects in customer-facing environments
• Build, configure, and deploy laptops with full software installation
• Provide post-deployment support, including troubleshooting and user assistance
• Coordinate with third-party vendors for software and system integration

Electrical Installation Engineer (Contract)

(2020-10 - 2022-08)

• Installed and configured electrical systems within vehicles
• Designed and implemented Mbed-based control systems
• Ensured compliance with safety and technical standards

IT PC Deployment Engineer (Contract) - Techtrus Ltd

(2019-01 - 2020-08)

• Delivered Windows 10 rollout projects for NHS organisations
• Managed full lifecycle deployment, including installation and decommissioning
• Installed software and coordinated third-party technical support

Customer Support Engineer (Contract)

(2017-06 - 2018-12)

• Provided first and second line support via phone, email, and remote access
• Resolved technical issues efficiently and escalated when required
• Conducted occasional onsite support visits

Technical Customer Support - RJG Inc

(2016-10 - 2017-05)

• Supported bespoke engineering and injection moulding systems
• Delivered troubleshooting, installation, and deployment support
• Assisted customers both remotely and in the field

IT PC Deployment Engineer (Contract) - Techtrus Ltd

(2016-01 - 2016-08)

• Deployed Windows 7 systems for NHS clients
• Installed and configured PCs, including network connectivity

Graduate PLC Programmer - Clarian Automation Ltd

(2014-08 - 2015-12)

• Commissioned bespoke automation systems
• Programmed PLCs using Allen Bradley RSLogix 5000
• Developed HMI interfaces using FactoryTalk View
• Interpreted electrical schematics and wired control systems
• Trained operators on system use

Youth Project Coordinator - Youth Project UK

(2010 - 2014)

• Managed community projects and coordinated teams
• Developed leadership, planning, and communication skills

Radio Relay Operator - British Army (Royal Signals)

(1998 - 2001)

• Achieved NVQ Level 3 in Telecommunications
• Maintained and operated communications systems in field environments

BEng (Hons) - Integrated Engineering - Anglia Ruskin University (2012 - 2014)

HNC - Mathematics - Open University (2008 - 2010)

IT & Networking Studies (Cisco Certifications) (2006 - 2008)

C&G Level 3 - Electrical & Electronic Engineering - Swansea College (2004 - 2005)

NVQ Levels 1 & 2 - Engineering Operations - Strode College (2001 - 2003)

NVQ Level 3 - Telecommunications - Royal School of Signals (1998 - 1999)