Riya Kerai

A motivated, reliable, and hardworking individual with a strong commitment to personal and professional development. Experienced in both team-based and independent working environments, with excellent interpersonal and communication skills developed through volunteering, customer-facing roles, and academic studies. I am keen to build a successful career within administration, customer service, or office-based environments, where I can utilise my organisational abilities, attention to detail, and professional approach.

I have a confident telephone manner, strong time management skills, and a positive attitude towards problem-solving. Adaptable and eager to learn, I am committed to delivering excellent service and making a valuable contribution to any organisation.

Event Decorator (Part-Time) at Avari Events (2023-06 – Present)

Working as part of an event decoration team, I assist with the preparation and set-up of venues for weddings, parties, and other special events. This role has strengthened my teamwork, organisational, and attention-to-detail skills while working to strict deadlines.

• Assisted with venue decoration and presentation using various decorative materials.
• Carried out pre-event checks to ensure all arrangements met required standards.
• Supported the set-up and organisation of event spaces.
• Transported and arranged materials and equipment safely.
• Ensured furniture and decorative items were positioned accurately.
• Worked collaboratively with colleagues to meet event deadlines and client expectations.

Retail Assistant Volunteer at Oxfam Charity (2023-01 – 2025-01)

As a Retail Assistant Volunteer, I developed valuable customer service, retail, and organisational skills while supporting the day-to-day operations of a busy charity shop. I demonstrated reliability, adaptability, and a strong work ethic, ensuring tasks were completed efficiently and accurately. The role allowed me to build confidence in dealing with customers, managing stock, and working as part of a team in a fast-paced environment.

• Operated tills and handled cash transactions accurately.
• Priced and labelled donated items for sale.
• Restocked shelves and clothing rails.
• Sorted and processed donated goods.
• Delivered excellent customer service and assisted customers with enquiries.
• Organised and maintained stock areas and shop displays.
• Assisted with maintaining a clean, safe, and welcoming shop environment.

Teaching Assistant Volunteer at Little Xplore's Nursery (2022-06 – 2022-06)

During this placement, I supported nursery staff in creating a safe, engaging, and positive learning environment for children. I developed patience, communication, and teamwork skills while assisting with educational and recreational activities.

• Assisted staff in supervising children and maintaining a safe environment.
• Supported the delivery of literacy and numeracy activities.
• Helped organise learning activities, arts and crafts sessions, and games.
• Assisted with preparing and distributing food and drinks while considering dietary requirements.
• Encouraged positive behaviour, teamwork, and communication among children.
• Helped maintain cleanliness and organisation throughout the nursery.

BTEC Business in Business – Stanmore College (2023-01 – 2025-01)

GCSEs – Avanti House Secondary School (2021-01 – 2023-01)