Rizwan A

SIA-licensed with first aid who is a reliable security professional with extensive experience in security, retail management, customer service and conflict management. I have a proven ability to remain calm under pressure, assess situations quickly and deal professionally with challenging members of the public. My previous security and management roles have developed strong skills in incident response, CCTV monitoring, access control, de-escalation, communication and maintaining safe environments.

My role also as a Private Hire Driver has further strengthened my judgement, situational awareness and ability to work independently. I am seeking a Door Supervisor position where I can use these skills to help maintain a safe, secure and welcoming environment

Private hire driver at Uber (2021-12 – 2024-01)

• Ensuring the safety and security of passengers throughout every journey.
• Maintaining a calm and professional approach when dealing with difficult or intoxicated passengers.
• Assessed situations quickly and managed conflicts using effective communication and de-escalation techniques.
• Followed strict licensing, road safety, and company regulations at all times.
• Planned efficient routes while adapting to changing traffic and customer requirements.
• Delivered excellent customer service, maintaining consistent high passenger ratings which is at 5*.
• Conducted vehicle safety checks and ensured the vehicle was clean and roadworthy.
• Worked independently, demonstrating reliability, good judgement, and strong situational awareness.

Private hire driver at Uber (2026-03 – Present)

• Ensuring the safety and security of passengers throughout every journey.
• Maintaining a calm and professional approach when dealing with difficult or intoxicated passengers.
• Assessed situations quickly and managed conflicts using effective communication and de-escalation techniques.
• Followed strict licensing, road safety, and company regulations at all times.
• Planned efficient routes while adapting to changing traffic and customer requirements.
• Delivered excellent customer service, maintaining consistent high passenger ratings which is at 5*.
• Conducted vehicle safety checks and ensured the vehicle was clean and roadworthy.
• Worked independently, demonstrating reliability, good judgement, and strong situational awareness.

Security officer at Alpha parking (2024-01 – 2026-03)

• Carried out overnight security patrols of company premises.
• Monitored the site to ensure the safety and security of buildings, vehicles and equipment.
• Conducted regular checks and reported any suspicious activity or security concerns.
• Secured entrances, gates and access points during overnight shifts.
• Maintained accurate incident and patrol records where required.
• Responded promptly to any issues arising during shifts and followed company procedures.

Store manager at Cash Converters (2016-02 – 2021-12)

• Managed day to day operations of a busy retail store, ensuring a safe and secure environment for customers and staff.
• Dealt professionally with difficult customers, disputes, and conflict, using effective communication and de-escalation techniques.
• Monitoring CCTV and store security procedures to prevent theft, fraud and anti-social behaviour.
• Conducted opening and closing procedures including securing the premises and managing cash safety.
• Trained and supervised staff, ensuring company policies and health and safety procedures were followed.
• Investigated incidents, completed reports and liaised with the police when necessary.
• Delivered excellent customer service while maintaining calm and professional approach in high pressure situations.
• Managed cash handling, banking, and stock control with a high level of integrity and accountability.
• Won manager of the year in 2020.

Assistant manager at Cash Converters (2012-01 – 2016-02)

General assistant at Cash Converters (2010-09 – 2012-01)

Security Officer at Group 4 Securicor (2008-12 – 2010-05)

• Responded to customer issues, queries and concerns in a sensitive and efficient manner.
• I was up to date with my computer skills, as using Microsoft office.
• Greeted visitors and clients.
• Worked well as a team.
• Patrol Areas

Receptionist/Sales Assistant at Woolworths (2004-05 – 2004-05)

work experience

• Look after and greet the customers.
• Keep up to date with my computer skills by using Microsoft office.
• Answer telephones and write up reports.

BTEC National in IT and Computing in IT and Computing – Leyton Sixth Form College (2006 – 2008)

BTEC first in IT and Computing in IT and Computing – Leyton Sixth Form College (2006 – 2008)

GCSE – Kelmscott Secondary School (2001 – 2006)