Robert Annan-Dugan

Compassionate, resilient, and dedicated Health Care Assistant/Support Worker with Level 3 & 4 diploma in Health & Social Care, degree, and HND in Management studies.

Experienced Health

Care professional providing person-centred care to adults, young people, and youth. Committed to dignity, safeguarding, and promoting independence. Skilled in, emotional support, communication, medication administration, manual handling, personal care, and accurate recording. Reliable team leader with transferable skills in health care, HR, banking operations, bank business development, and corporate administration.

HEALTH CARE ASSISTANT / SUPPORT WORKER at TEMPTOPIA HEALTHCARE (2024-09 – Present)

• Providing person-centred care
• Supporting service users with daily living
• Monitoring health and wellbeing
• Communication and record-keeping
• Safeguarding and safety of service users
• Emotional support
• Medication administration

HEALTH CARE ASSISTANT at SAMOS HEALTH (2024-01 – 2026-05)

• Provide person-centred care, support service users with daily living: personal hygiene, grooming, nutrition, hydration, and mobility while promoting independence and dignity. Administer medication in line with MAR sheets and care plans, following Medication Administration guidelines and company policy.
• Complete daily care notes, incident reports, and accurate client records in line with company standards. Observe and promptly report changes in the service user's condition, wellbeing, and behaviour to the supervisor/nursing team and the safeguarding Lead. Support service users with activities to stimulate physical and emotional well-being, respecting individual choices and preferences.
• Follow safeguarding procedures, risk assessments, and infection control protocols, including correct use of PPE. Liaise with family, GP, and external professionals to ensure holistic, coordinated care.

EXECUTIVE DIRECTOR – VOLUNTARY at EDUFIRST FOUNDATION (2022-03 – 2023-12)

• Planned and delivered support programmes for vulnerable children and young people. Maintained compliance with legislation and safeguarding policies.

Business Development Officer – Bank of Africa Ghana at BANK OF AFRICA GHANA LIMITED (2018-02 – 2024-01)

• Managed branch portfolio and client relationships with professionalism, confidentiality, and excellent customer service skills transferable to healthcare.

Assist. Customer Service Manager at BANK OF AFRICA GHANA LIMITED (2015-04 – 2018-02)

• Delivered person-centred support by resolving complaints, maintaining confidential records with 100% policy compliance, supervising daily operations for safety and quality, and managing high-value assets with zero discrepancies.

Human Resources Officer–L&D at BANK OF AFRICA GHANA LIMITED (2009-07 – 2015-04)

• Identified support and training needs to improve staff/service user outcomes, maintained confidential employee and medical records in line with company policy, and coordinated training logistics and reporting.

Administrative Officer at BANK OF AFRICA GHANA LIMITED (2008-04 – 2009-07)

• Managed HOD's calendar, managed confidential staff records, medical records and expenses, handled correspondence with discretion, liaised with medical vendors for health checks and wellbeing, and prepared documentation for audits and compliance.

Administrative Assistant at UNIVERSITY OF GHANA MEDICAL SCHOOL (2004-08 – 2008-04)

• Maintained accurate personnel and patient databases to support appointments and medical reports, coordinated schedules and examinations in a clinical environment, and provided administrative support to ensure smooth daily operations.

National Service (Academic Affairs) at UNIVERSITY OF GHANA MEDICAL SCHOOL (2003-12 – 2004-07)

• Managed correspondence and student databases, including coordinating medical student interviews and issuing admission letters. Registered Ghanaian and international students input their results into a database. Coordinated medical students' and doctors' examinations and assisted in organizing scientific and medical conferences.

INDUSTRIAL ATTACHMENT - Personnel Department at ASIKUMA-ODOBEN-BRAKWA DISTRICT ASSEMBLY-GHANA (2002-09 – 2002-10)

• Assisted in day-to-day activities.

Pupil-Teacher (Tweredua DA) at GHANA EDUCATION SERVICE – AOB DISTRICT C/R, GHANA (1998-03 – 2000-09)

• Thought pupils between the ages of 7 to 17 years

BSc in Management with Computing - HR Option – Regent University College of Science Technology, Accra, Ghana (2013 – 2016)

HND in Secretaryship & Management Studies – Cape Coast Technical University, Ghana (2000 – 2003)

S.S.S.C.E – Breman Esikuma Secondary School, C/R, Ghana (1993 – 1996)

S.S.S.C.E in Remedial Classes (1997 – 1998)