Independent Insurance Consultant at RSC Advisory (Independent Consultancy) (2026-03 – Present)
Providing independent strategic advisory support across insurance distribution, delegated authority and commercial growth while pursuing the right executive leadership opportunity.
Head of Strategic Accounts at Zurich Insurance UK (2024-02 – 2026-02)
Recruited to lead and reshape Zurich's Strategic Account Management function, providing commercial leadership across the insurer's most strategically important intermediary partnerships representing approximately £660m Gross Written Premium.
- Delivered more than £70m Gross Written Premium growth across the Strategic Accounts portfolio while also securing a new £100m+ delegated authority arrangement supporting Zurich UK's Retail Division growth strategy.
- Reshaped the Strategic Account function through organisation redesign, targeted recruitment and capability development, expanding capability, strengthening commercial judgement and improving the quality of Executive-level decision making across the team.
- Sat on Zurich UK's strategic deal approval committee, providing independent commercial challenge across major broker propositions while strengthening governance and the quality of Executive Committee recommendations.
- Designed executive management information covering total distribution cost, broker agency mapping and strategic account performance, improving investment decisions and portfolio governance. These reporting frameworks remained in use beyond my tenure.
- Represented Distribution at national broker meetings, underwriting reviews and Executive forums, acting on behalf of the Head of Sales & Distribution and advising Retail Executive leadership on strategically significant commercial decisions.
- Reversed the strategic direction of the Partners& relationship by securing Executive Committee approval for a revised trading strategy, repositioning one of Zurich UK's strategically important broker partnerships for profitable long-term growth.
- Identified broker distribution as a strategic growth opportunity for Zurich Municipal, educating senior leadership on intermediary distribution, presenting at the national sales conference and supporting the division's expansion into the broker market.
Strategic Account Manager | National Account Manager | Key Account Manager at Aviva UK General Insurance (2002-08 – 2024-02)
Progressed through increasingly senior commercial leadership roles before becoming Aviva's first UK Strategic Account Manager, accountable for many of the insurer's largest and most strategically significant broker partnerships. Graduate Leadership Programme.
- Managed approximately £450m Gross Written Premium across nationally significant broker partnerships including Gallagher, Howden, Marsh Commercial, Lockton, Willis, HSBC Insurance Brokers, Bravo Networks and Compass Networks.
- Appointed Aviva's first UK Strategic Account Manager, establishing account planning, executive engagement and governance disciplines that formed the foundation of Aviva's Strategic Account model.
- Secured multiple nationally significant corporate programmes by replacing long-standing incumbent insurers through market intelligence, proposition development and executive engagement, including flagship retail, fleet and sports organisations.
- Designed and implemented a bespoke Takaful-compliant insurance proposition, bringing together Aviva Singapore, underwriting, banking, finance and operational teams to create a new trading model for Lockton's specialist client portfolio.
- Restored profitability to a loss-making Classic Car delegated authority scheme by independently redesigning pricing and remuneration structures where actuarial support was unavailable, securing broker agreement and underwriting approval while retaining a multi-million-pound facility previously at risk of closure.
- Retained the long-standing Camerasure delegated authority arrangement following sustained competitive challenge by leading final-stage commercial negotiations and securing Executive approval immediately prior to tender submission.
- Developed and executed a commercial strategy that accelerated recovery of more than £20m in outstanding client monies from a major national broker while preserving the long-term trading relationship.
- Led commercial integration following major broker acquisitions, restructuring trading agreements, commission arrangements and portfolio alignment.
- Supported the launch and growth of Aviva Global Corporate & Specialty by securing flagship corporate opportunities, including a £1.6m Commercial Motor Fleet programme that became one of the division's early market wins.
National Sales Manager (Interim) at Aviva UK General Insurance
- Led a regional team of Business Development Managers, providing coaching, performance leadership and regional growth direction across a broker portfolio representing approximately £40m GWP.
