Roberta Gould

I am an experienced administrative professional with a background in medical office administration, scheduling, patient services, and healthcare support. I have experience working in fast-paced environments where attention to detail, organization, and strong communication skills are essential. In my previous role as a Booking Clerk/Medical Office Assistant, I coordinated patient appointments, communicated with patients and healthcare providers, and managed confidential information.

I enjoy helping people, working collaboratively with a team, and ensuring processes run smoothly. I am currently seeking an opportunity where I can continue to contribute my administrative skills while growing professionally within a healthcare organization

Booking Clerk / Medical Office Assistant at Kingston Medical Imaging (2026-01 – Present)

• Schedule MRI and Ultrasound appointments and provide patient preparation instructions
• Check in patients using two identifiers while ensuring confidentiality and safety
• Manage phone calls, faxes, requisitions, EMR documentation, and physician office communication
• Prepare technologist day sheets, request external reports, and track office supplies

Reception at Kingston Pelvic Health (2025-01 – 2026-12)

• Coordinate appointments, billing, insurance processing, and patient communications
• Maintain confidential records and support clinicians with administrative workflow
• Assist with virtual appointment coordination and documentation collection

Reception / Medical Office Assistant at Private Psychiatry Practice (2025-01 – 2026-12)

Administrative support for Dr. Zlatko Banic, Dr. Simon O'Brien, and Dr. Dijana Oliver

• Coordinate virtual, telephone, in-person, and IME appointments
• Manage patient communications, physician correspondence, prescription faxes, and medical records
• Liaise with legal, insurance, pharmacy, and healthcare offices while maintaining confidentiality

Diploma in Medical Office Assistant – Trillium College (2014)

Diploma in Personal Support Worker - Trillium College (2015)