Roberto Salvucci

I am an enthusiastic, hardworking individual fluent in Italian, Spanish, French and English. I have had many years of experience in the customer service sector providing a concierge service in major hotels both in the UK and in Italy together with over 10 years of experience working at the UK's second busiest airport providing a range of front line services to the public.

Airport Security Officer - Gatwick Airport - Gatwick Airport

(2016-10)

Deliver all year-round customer service to the highest level with the maximum attention to details when checking customers through the security gates and maintain high level. Follow Gatwick Airport security checks, protocols, policies and procedures to maintain the airport safe, manage safe flow at the checking points before they board the planes.

• Regularly inspecting buildings, perimeters, and access points to ensure they are secure and free from hazards.
• Observing CCTV cameras and other security systems to identify and respond to potential threats or unusual activity.
• Checking identification, logging entries and exits, and regulating access to restricted areas.
• Investigating alarms, handling emergencies, and taking appropriate action to address safety or security concerns.
• Ensuring compliance with security policies and procedures, and resolving conflicts or disturbances.
• Maintaining logs, writing incident reports, and communicating any irregularities to the appropriate personnel.

Information Service - BLACKJACKS Information Service, Gatwick Airport - Gatwick Airport

(2015-05 - 2016-09)

• Front line customer service to support and ease security checks.
• Assist customers with required airport regulations for liquids, forbidden items and excessive luggage weight.
• Deliver professional and efficient service with aim to deliver positive experience at the airport and allow flights departure on time.

Senior Concierge - Gatwick Airport - Gatwick Airport

(2011-01 - 2015-04)

Team leader group of eight people for CONNECT for a period of five months. Deal professionally and efficiently with passenger queries including directions to correct terminal; check-in desk; assist with checking in on self-service machines; oversized baggage enquires; security questions; directions to departure gates and any other relevant queries, for example, lost property, lost travel documents etc. Assist guests regarding shopping items, refreshments, onward travel and meeting arriving passengers.

Working within a small team delivering a premier Meet and Greet service (GatwickFirst).

Assistant Head Concierge - The Grand Hotel, Brighton - Brighton

(2014-07)

Occasional seasonal work.

• Supervise and ensure smooth running of the Concierge Desk.
• Provide efficient organisation of administration within the department.
• Assist with greeting guests, parking vehicles and transportation of their luggage to desired destination.
• In the absence of the Head/Deputy Concierge prepare the staff rota for all employees ensuring that the correct manning levels are achieved.
• Keep up to date information regarding local tourist attractions and manage bookings of required events.

Passenger Service Agent - Blackjacks, Gatwick Airport - Gatwick Airport

(2009-05 - 2010-12)

Part-time work alongside with Menzies.

• Support travellers with security checks, security regulations, security questions, directions to departure gates, lost property enquiries, assist with passengers personal travel needs, i.e. wheelchair, buggies, walking frames or other personal assistance.

Customer Service Host/Floor walker/Passenger Service Agent - Menzies Aviation, Gatwick Airport - Gatwick Airport

(2007-04 - 2010-07)

• Check-in passengers at Check-in desks within airport regulations.
• Customer service and support desk information regarding charges, frees, fares, travel or other local information. Hosting, floor walking and allocating.

Senior Hall Porter

(2004-01 - 2005-12)

Deputy Head Concierge - Grand Hotel de la Minerva, Rome Italy - Rome, Italy

(2000-01 - 2004-12)

Hall Porter - Hilton Hotel, Gatwick Airport - Gatwick Airport

(1997-01 - 2000-12)

Hall Porter - Cavalieri Hilton Hotel, Rome, Italy - Rome, Italy

(1994-01 - 1997-12)