Robin Rawson

Experienced and highly motivated plumbing and bathroom merchant professional with extensive knowledge of the plumbing, heating and bathroom sector. Over 8 years’ experience with Four Ashes Plumbing Supplies, covering trade-counter sales, customer service, bathroom quotations, stock management, supplier liaison and day-to-day branch operations.Confident dealing with trade customers, retail customers, manufacturers and supplier representatives. Experienced using Integrity Trader ERP software to manage orders, returns and product information, with strong product knowledge and a practical approach to customer service and problem solving.Now looking to progress within the plumbing and bathroom sales industry, with an interest in bathroom sales, plumbing sales, trade sales and area sales opportunities.

Sales Assistant / Trade Counter - FOUR ASHES PLUMBING SUPPLIES

(2018)

• Run the day-to-day trade counter, providing professional customer service and product advice to trade and retail customers.
• Use Integrity Trader ERP software to process and manage customer orders, stock, product information and returns.
• Process customer orders from initial enquiry through to completion, ensuring products are sourced, ordered and supplied accurately.
• Deal with returns, credits and after-sales queries, liaising with suppliers and manufacturers to resolve issues efficiently.
• Regularly deal with leading bathroom, plumbing and heating manufacturers and suppliers, including Tavistock, Roper Rhodes, Embrass Peerless, Primaflow F&P, FW Hipkins, Barco, Kartell, Eastbrook and Davant.
• Build and maintain strong working relationships with suppliers, manufacturers and their representatives.
• Deal with product enquiries, availability, pricing, orders, returns and customer requirements.
• Produce bathroom quotations and assist customers with bathroom product selection and design.
• Order and manage stock, monitor requirements and liaise with suppliers to maintain product availability.
• Pick and prepare stock for deliveries and ensure customer orders are accurate and complete.
• Deal with customer problems and queries daily, using product knowledge and practical problem-solving skills.
• Communicate with manufacturer representatives and supplier sales teams regarding products, pricing, availability and customer requirements.
• Chase outstanding payments and deal with customer account queries where required.
• Open and close the branch, demonstrating a high level of trust and responsibility.
• Work independently while supporting colleagues and maintaining the smooth running of the branch.

SITE LABOURER / PIPE FITTER

(2014 - 2018)

• Worked on large-scale construction projects, including the 116-flat Sunbeam development.
• Pipe fitting and assisting with plumbing installations.
• Cutting floor holes for pipework and installing/preparing shower trays.
• Handling materials and keeping work areas organised and safe.
• Working as part of a busy site team and meeting project requirements.

Labourer / Plumbing Assistant - RCB GAS SERVICES

(2006 - 2014)

• Assisted with plumbing and heating installations.
• Hanging and fitting radiators, pipe fitting and preparation.
• Soldering and general plumbing duties.
• Stocking and ordering materials.
• Working alongside experienced plumbers and heating engineers.