Rochelle Planter

Experienced Administrative, Operations and Business Support Professional with over 12 years' experience supporting people, systems and processes across healthcare, higher education, government, community and technology sectors. Experienced working independently within remote and hybrid environments while maintaining high standards of communication, organisation and service delivery. Recognised for delivering high-quality administrative and operational support, coordinating complex activities, managing stakeholder relationships and maintaining accurate records within fast-paced and highly regulated organisations.

Combines exceptional organisational skills with strong technical literacy, enabling the efficient management of information, documentation, scheduling and business processes. A proactive and adaptable professional with a proven ability to quickly learn new systems, improve operational efficiency and build positive working relationships with colleagues, customers and stakeholders at all levels.

BOOKINGS AND OPERATIONS MANAGER - CROFTS END

(2024-02 - 2024-08)

Managed the day-to-day operation of the organisation's venue bookings function, providing a professional and efficient service to community groups, customers and stakeholders.

• Coordinated venue bookings, scheduling and customer communications from initial enquiry through to completion.
• Managed invoicing, payment tracking, reconciliations and financial administration.
• Produced regular operational and financial reports to support leadership decision-making.
• Maintained accurate records and documentation, ensuring transparency and accountability.
• Identified opportunities to improve administrative processes and reporting efficiency.

TECHNOLOGY APPLICATION MANAGER - NUFFIELD HEALTH

(2022-08 - 2023-10)

Responsible for managing application access processes and supporting operational service delivery across a large healthcare organisation.

• Managed more than 6,000 access requests annually, within remote working environment, ensuring accurate provisioning of business-critical systems while maintaining compliance, governance and service standards.
• Coordinated activities between users, managers and technical teams to ensure timely resolution of requests.
• Developed and improved operational procedures, documentation and guidance materials.
• Maintained records, permissions and governance documentation.
• Deputised for team leadership and provided support during escalations and operational challenges.

IT APPLICATION SPECIALIST - NUFFIELD HEALTH

(2021-11 - 2022-08)

• Supported business-critical systems and applications used across the organisation.
• Administered user accounts, permissions and access requests.
• Maintained documentation and supported business continuity activities.

DATA ADMINISTRATOR - UNIVERSITY OF THE WEST OF ENGLAND

(2021-04 - 2021-11)

• Delivered accurate data management and admin support across multiple departments.
• Supported compliance and regulatory reporting requirements.
• Improved compliance rates by 60% through the identification and correction of non-compliant records.

ASSISTANT BOOKING COORDINATOR - BRISTOL EYE HOSPITAL

(2019-03 - 2020-08)

• Coordinated appointment scheduling and patient bookings across clinical teams.
• Maintained confidential records and communications.
• Designed and implemented a tracking system that reduced administrative workload by 30%.

CLERICAL OFFICER (BANK STAFF) - BRISTOL ROYAL INFIRMARY

(2016-12 - 2019-05)

• Provided administrative support across multiple NHS departments.
• Organised meetings, managed diaries and coordinated bookings.
• Produced reports, presentations and meeting minutes.
• Updated policy documentation and maintained intranet content.

ADMIN ASSISTANT (BANK STAFF) - SIRONA CARE AND HEALTH

(2015-06 - 2018-01)

Delivered administration support across a variety of healthcare departments, maintaining records, managing documents and supporting front-line services while demonstrating adaptability across multiple teams and systems.

CUSTOMER ADVISOR - TELEPERFORMANCE (HM PASSPORT OFFICE)

(2012-06 - 2014-01)

Supported customers with passport applications, appointments and enquiries while handling highly sensitive personal information under strict security and data protection requirements. Successfully completed enhanced vetting and supported passport validation processes.

CUSTOMER SERVICE SPECIALIST - RAC MOTORING SERVICES

(2014-01 - 2014-10)

Delivered customer support and problem resolution within an FCA-regulated environment, maintaining accurate records and consistently exceeding performance targets.

BSc (Hons) - Computer Forensics - University of South Wales