Administration & Supply Chain Coordinator at IG Design Group (1997-01 – Present)
- Coordinate detailed work from initial request through to completion, ensuring information is recorded, actions are followed up and busy teams have what they need at the right time.
- Monitor critical deadlines across 12+ Far East suppliers and UK teams, balance competing demands, follow up promptly and escalate urgent issues.
- Maintain reliable information for more than 170 SKUs, updating trackers and checking stock, production and delivery records carefully so colleagues can work from accurate, current information.
- Raise purchase orders using Scandes and maintain Excel trackers, stock records and supporting documents with close attention to accuracy; comfortable handling detailed financial and account information.
- Check job bags and supporting information for completeness, identify discrepancies early and help keep work areas, materials and processes organised to prevent errors and delays.
- Respond professionally to telephone and email enquiries, build positive working relationships and communicate clearly and sensitively with customers, international suppliers and colleagues across departments.
- Analyse customer sales information using Excel, identify trends and exceptions, and maintain clear stock information to support replenishment, planning and day-to-day organisation.
- Prepare accurate meeting notes and action points, follow up responsibilities and willingly support colleagues wherever needed to keep operations running smoothly.
Broker Dealer Department / Administration & Settlements Clerk – Euroclear & Cedel at Chemical Bank (1992-01 – 1997-12)
- Processed and investigated unsettled international trades through Euroclear and Cedel, maintained accurate records, identified discrepancies, advised customers and coordinated corrective action in a busy, time-sensitive environment.
Graduate Training Scheme at Burton Group (1990-01 – 1991-12)
Completed the Burton Group graduate training programme, developing a strong foundation in customer service, commercial administration, teamwork and business operations.
