Rochelle Toney

Versatile, highly organized, and customer-focused professional with over 15 years of experience spanning business operations, high-street retail management, and compliance auditing. Transitioning a robust background in account management, strict data privacy, and face-to-face client success into a remote Customer Support, Data Administration, or Client Operations role. Highly skilled at managing fast-paced digital tracking systems, resolving complex escalations, handling high-volume transactions, and maintaining meticulous data compliance.

A self-motivated professional equipped with a dedicated, secure home office space, ready to deliver top-tier remote service.

Exam Invigilator & Compliance Officer at St Ignatius College (2022-04 – Present)

• Meticulously enforce strict external examination board rules and data protection requirements, ensuring 100% audit accuracy.
• Manage secure distribution, collection, and tracking of high-stakes testing assets and sensitive candidate data files.
• Quietly and efficiently manage unexpected situations, disputes, or candidate stress under high-pressure conditions.

Independent Business Owner & Client Manager at Self-Employed / Freelance (2021-07 – Present)

• Formulated custom care contracts and managed long-term service delivery for multiple adult client portfolios, maintaining a 100% retention rate.
• Handled end-to-end small business financials including invoicing, tax records, standard accounting ledger updates, and data management.

Sales Assistant & Lead Cashier at JD Sports Fashion PLC (2022-10 – 2023-10)

Part-Time Overlap

• Provided high-energy, helpful customer support to a diverse clientele within a fast-paced retail flagship environment.
• Assisted with digital inventory audits, stock replenishment, and multi-channel customer order processing.

Operations Assistant (Lunchtime Supervisor) at Primary Education Sector (2021 – 2023)

Concurrent Overlap

• Coordinated daily layout logistics, zone monitoring, and immediate risk prevention management for large groups.

Operations & Club Manager at Out of School Care Provider (2019 – 2020)

Role concluded due to standard structural company furlough during national COVID-19 lockdowns.

• Supervised daily premises setup, inventory tracking, and scheduling across multi-disciplinary teams.

Deputy Manager & Advanced Team Leader at Montessori Nursery (2013-01 – 2016-08)

• Initially hired as a Room Leader and quickly fast-tracked to Deputy Manager due to exceptional performance, organization, and administrative accuracy.
• Managed staff scheduling, performance reviews, resource allocation, and daily shift rotas for internal team members.
• Acted as the primary point of contact for client escalations, feedback loops, and external regulatory audits.

Senior Sales Assistant & Department Lead Cashier at JD Sports Fashion PLC (2008 – 2012)

• Directly responsible for primary cash desk operations, secure safe drops, processing complex refunds, exchange reconciliations, and daily financial balancing.
• Led the high-volume Footwear Department, optimizing visual layouts and training new starters on retail system software.

Operations Assistant & Apprentice at Early Education Sector (2008 – 2012)

Concurrent. Resigned in 2012 to undergo a scheduled medical operation and full recovery.

• Hired directly into a permanent role by the establishment following an exemplary work experience placement.

CACHE Level 3 Diploma in Childcare & Education in Childcare & Education – Hertford Regional College (Ware Campus) (2008)

CACHE Level 2 Certificate in Childcare & Education in Childcare & Education – Hertford Regional College (Ware Campus) (2007)

Secondary Education in GCSEs – Edmonton County School, Enfield (2001 – 2006)