Rodell Theophane

As a dedicated and driven Business graduate, I bring diverse experience across multiple industries. My adaptability, strong work ethics, and eagerness to learn enable me to contribute effectively and thrive in dynamic team environments.

Warehouse Operative - DPD

(2019-09 - 2019-11)

• Receiving and organising goods to improve warehouse efficiency.
• Ensuring accurate record-keeping and maintaining a clean workspace.
• Collaborated with team members to implement efficient workflows and enhanced productivity overall.

Sales Advisor - Schuh

(2021-09 - 2022-01)

• Drove sales through effective communication and upselling techniques whilst upselling products to customers.
• Handling customer queries and issues with patience and professionalism.
• Collaborating with colleagues to improve team performance and customer satisfaction.

Team Member - Cineworld

(2022-02 - 2022-09)

• Greeting guests and checking tickets efficiently in a fast-paced environment.
• Cleaning cinema screens within strict timeframes between showings.
• Managing tills, inventory, and stock maintenance while delivering high-quality service.

Food Court Assistant - Costco Wembley

(2023-06 - 2023-09)

• Preparing and serving food items in a timely manner during busy periods, including hotdogs and ice creams, to a high standard to be served to customers.
• Ensuring cleanliness of the work area and maintaining stock levels during busy periods.
• Delivering excellent customer service to a diverse customer base.

Customer Assistant - Vue Leicester Square

(2023-11 - 2025-07)

• Ensuring facilities are maintained to a high standard and collaborating with team members during peak periods.
• Assisted with large scale events including high profile premiers by working closely with big companies and organizers to ensure the operations were seamless.
• Managing customer inquiries and transactions efficiently in a high-profile flagship cinema.

Customer Service Team Member (Delivery Driver) - Ocado

(2025-07 - 2026-05)

• Deliveried high volumes of customer orders accurately and consistently to customers doorsteps while meeting strict time targets.
• Maintained professional and friendly customer service at every delivery.
• On the spot problem solving including exceptional accuracy of orders and managed returns and substitutions along with customer concerns efficiently.
• Followed all safety and compliance procedures whilst ensuring secure handling of goods and vehicle operations daily.

GCSE's - English, English Literature, Math's, Science, ICT, Photography - Phoenix high school (2013-09 - 2017-07)

Level 2 - Computer Animation - Ealing green college (2017-09 - 2018-06)

Level 3 - Game Design and Website Making - City of WESTMINSTER college (2018-09 - 2020-06)

Hons - Business Management - Roehampton university (2020-10 - 2024-06)