Health care Support worker – Agency at Cygnet Maidstone, Cygnet Woking (2026-04 – Present)
- Provided compassionate, person‑centred care to adults with complex mental health needs across PICU, acute, rehabilitation and personality disorder services.
- Supported emotional regulation, behavioural management and engagement in therapeutic activities using trauma‑informed and least‑restrictive approaches.
- Delivered 1:1 and group support to promote independence, recovery and meaningful occupation in line with individual care plans.
- Completed regular observations at all required levels, identifying early signs of deterioration or escalating risk and escalating concerns promptly.
- Contributed to safe de‑escalation during incidents using approved PMVA techniques and maintained a safe, clean and therapeutic environment.
- Assisted with daily living tasks including personal care, meal support, budgeting, medication prompting and community access.
- Encouraged development of life skills, coping strategies and independence as part of rehabilitation and discharge planning.
- Built therapeutic, boundaried relationships and adapted communication for individuals experiencing psychosis, emotional dysregulation, cognitive impairment or trauma‑related difficulties.
- Worked collaboratively with the MDT and completed accurate documentation of observations, incidents, handovers and daily notes.
- Supported individuals in PICU presenting with acute behavioural disturbance, high‑risk behaviours and rapid changes in mental state, including enhanced observations and seclusion support.
- Assisted acute ward patients in crisis or relapse, promoting engagement with treatment, medication adherence and early recovery planning.
- Encouraged long‑term recovery and community reintegration in rehabilitation settings through structured routines, graded exposure and confidence‑building activities.
Clinical Administration Volunteer – Endocrinology Department at King's College Hospital, London (2026-03 – Present)
Supported the smooth running of the endocrinology outpatient service by providing timely, accurate administrative assistance to clinicians and nursing staff.
- Managed patient check‑ins, appointment confirmations, and clinic flow to ensure a welcoming and efficient experience.
- Handled confidential patient information in accordance with NHS data protection, GDPR, and information‑governance standards.
- Prepared, organised, and maintained patient files, clinic lists, and documentation to support multidisciplinary decision‑making.
- Assisted with scheduling follow‑up appointments, diagnostic tests, and referrals, ensuring continuity of care across services.
- Responded to patient enquiries with professionalism, empathy, and clear communication, escalating clinical concerns appropriately.
- Entered and updated patient data in electronic health record systems with high accuracy and attention to detail.
- Supported clinicians by preparing clinic rooms, printing investigation forms, and ensuring relevant documentation was available.
- Coordinated incoming correspondence, including lab results, GP letters, and internal communications, directing them to the appropriate team members.
- Helped maintain an organised, safe, and patient‑centred clinic environment aligned with infection‑prevention and control standards.
- Collaborated with nurses, consultants, and allied health professionals to support efficient clinic operations.
- Assisted with monitoring patient flow and waiting times, communicating delays sensitively and managing expectations.
- Contributed to quality‑improvement activities, including reviewing administrative processes and suggesting workflow enhancements.
- Demonstrated reliability, punctuality, and a strong commitment to supporting patient care within a specialist medical service.
Professional Gap – Personal Business Management at Self-employed (2023-01 – Present)
Managed and operated a small personal business, developing strong organisational, communication, and customer‑facing skills while preparing to transition fully into healthcare.
