Rohan Kumar

Customer-focused hospitality professional with over three years of experience in hotel reception and front-of-house operations within hotels and restaurants. Skilled in delivering excellent guest service, handling enquiries, and maintaining high service standards in fast-paced environments. Strong communication, teamwork, and problem-solving skills, currently pursuing an MBA Global at the University of Greenwich to combine practical hospitality experience with business knowledge.

F&B Assistant - Howard Plaza, The fern - Agra, India

(2023-02 - 2025-04)

• Greeted customers, took orders, and provided fast, efficient and professional Service.
• Maintained high standards of cleanliness and hygiene in all areas.
• Worked collaboratively with team members to achieve service goals.
• Handled cash register operations and ensured transaction accuracy.

Host - London Steakhouse Co. - London, United Kingdom

(2025-10 - 2026-04)

• Welcomed guests, confirmed reservations, and delivered a warm first impression in a high-end dining restaurant.
• Assisted guests with coats and belongings using a secure tagging and token system.
• Escorted guests to tables, presented menus and wine lists, and coordinated seamless handover to waiting staff.
• Engaged with guests throughout their visit, ensuring satisfaction and addressing queries politely.

B.COM - Dr. BR. Ambedkar University, Agra College (2021-07 - 2024-06)

MBA GLOBAL - University of Greenwich (Old Royal Naval College) (2025-09)