Roksana Hoque

 Employer: Mohammed Elias Brothers Poy Manufacturing Plant Ltd.

• (MEBPOY), 49/P, Kalurghat BSCIC Area, Chattogram. Bangladesh.

 Position: Deputy General Manager

 Duration: January’2024 to present date

 Responsibilities: Electro-Mechanical Maintenance, Sales service & Logistic/Customer service work of Yarn Manufacturing plant - POY (partially oriented Yarn) and DTY (Draw Texturized Yarn).

 Technical Area: Supervise/operational work of 1000 KVA Sub Station (X-er, VCB, HT, LT, Changeover, PFI), Earthing system and MCC Panel. Supervise /operational work 1,000 KVA x 3 gas generator. Making monthly roster/shift schedule of the personnel (assistant operators of control room). Monitoring and Supervision of all types of Electro-mechanical work. New Production line setup by installing new machinery.

 Monthly meeting, Company audit, report making for spare parts for preventive maintenance, purchase local electrical & mechanical Spare. Maintenance of Chips drying tower, Dryer heater, Crystallizer heater & Blower cyclone & wet chips hopper etc. AHU room, Chillers, Compressors, Pumps, HP Dryer, Chips conveying area.

 Customer service: Handling incoming calls, emails from customers as well as making outbound calls to customers & interacting with customers in online chat in whatsapp.

 Responding & solving the customer complaints within shortest time & processing orders, invoices, payments, claims, credits and returns, updating and maintaining records of customer interactions.

 Sales service: Present, promote & sell products/services using solid arguments to existing and prospective customers through cold calling, Achieve agreed upon sales targets annually & outcomes within schedule.

 Generating leads, Meeting or exceeding sales goals. Coordinating sales efforts with, Coordinate sales effort with team members and marketing programs, Giving sales presentations to a range of prospective clients. Preparing and submitting sales contracts for orders.

 Employer: " New Indian Garden AB", Västgötagränd 18, 118 27 Stockholm, Sweden.

Position: Warehouse /Service Assistant

Duration: 01st July’ 2023 to November’2023

Responsibilities: Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching & assuring quality of goods.

 Measure and report the effectiveness of warehousing activities

 Organize/maintain inventory and storage area, Ensure local delivery and inventory transactions’ accuracy

 Finished goods dispatches in a timely manner & according to schedule.

 Schedule materials being transferred to and from warehouse; coordinates transfer of inventory between departments.

 Interface with customers to answer questions or solve problems

 Maintain items record, document necessary information and utilize reports to project warehouse status, Monthly report preparation.

 Employer: "Equity Petroleum Company Ltd.", Sitakund, Chittagong.

 Position: Project Manager

 Duration: Jan ’2014 to May’2023

 Responsibilities: Project Implementation work of 130 MT Capacity Condensate Fractionation plant.

 Logistic support to the Contractor & Daily routine meeting with Engineer/ Subordinate as well as Implementation of various operations through control, coordination, direction, management and communication of the entire process.

 Monitoring and Supervision of all types of Electro-mechanical work (Thermo-fluid Heater, Re- Boiler, Stripper Ballon, Fractional Column, Aero-condenser, Degasser, Heat exchanger).

 Supervise the fabrication work of Feed Tank, Product storage Tank (SBP, MS, MTT, HSD) with Scale fixing, Floating Roof, Sample collection system, Breather, Drain line, Manhole, Painting etc.

 Supervise the fabrication & installation work of Foam Producer Tank & water spray system for fire extinguisher & setup Cooling Tower.

 Employer: "United Power Generation & Distribution Company Ltd." United center, Road-51, Gulshan-2, Dhaka 1212. Bangladesh

 Position: Senior Project Engineer - Electrical

 Duration: Jan. 2011 to Dec.’2013

 Responsibilities: Supervision of Installation and Erection, commissioning and operational work of 56 MW power plant – Gas Engine.

 Logistic & Technical support to the Contractor/Sub-contractor and Daily routine meeting with Engineer/Subordinate.

 Check of Estimation of the Tender offer, BOQ and coordination to Contractor/Sub- contractor.

 Supervise the work of laying of cable system (LT and HT)

 Earthing (Mesh and boring) system of substation and Engine Hall individually.

 Monitoring & Supervise 11/230 KV Sub Station Erection Works (X- er - 70 MVA/80 MVA (tap changing), CB, CT, IVT, DS, LA, MV Panel, LV Panel, MCC panel)

 Monitoring & Supervising work of 230 KV Transmission Tower (34 meter height and double circuit) to national grid.

 Employer: "Bakhrabad Gas Systems Limited" (A Company of Petrobangla, under Energy Ministry), Head Office, Dist. - Comilla

 Position: Senior Maintenance Engineer-Electrical

 Duration: 9th July 2000 to 30th July’ 2006.

 Responsibilities: As a Shift In-charge at Control room for 02 yrs 6 months, & Maintenance Engineer (Electrical) for 3yrs -

a) as a Shift In-charge (at control room)- (Nov.’2003 to July 2006):

 Monitoring & maintaining the operational work of load dispatch for bulk (i.e. Thermal Power Plant, Fertilizer Company & Paper Mill Industry) & commercial consumers at Peak & off Peak period.

 Making monthly roster/shift schedule of the personnel (assistant operators of control room).

 Team/Group work & coordination maintaining with Staff.

b) as a Maintenance Engineer - Electrical (July’2000 to October’2003):

 Maintenance of Sophisticated Electro-Pneumatic instruments (i.e. Emergency Shutdown Valve (ESDV), EVV (Emergency Vent Valve) & Pressure Control Valve (PCV)) & Inlet Separator, Outlet Separator, Condensate Storage Tank, and ancillary devices are Air Compressor, Water Bath Heater/Boiler and its routine maintenance, and Flash Drum/Knockout drum of 350 Million SCFD Capacity Gas Processing/ Regulating station.

Education

 Sept. 2006- June. 2008: MSC in Electric Power Engineering:

Chalmers Technical University, Gotenberg, Sweden (full-time SI Scholarship).

 April. 1994 – Nov.1999: BSC in Electrical & Electronic Engineering: Chittagong University of Engineering & Technology (former BIT, Chittagong, Bangladesh) with First Class & secured 8th position in order of merit.

Awards & Honors:

 Full time Scholarship from Swedish Government for MSC program