Roman Gurung

Business Management with Marketing graduate (2:1) with four years of customer service and administration experience. Confident acting as the first point of contact for customers by phone and email, coordinating and scheduling, preparing accurate documentation, and keeping records compliant and up to date. Organised and detail-focused, able to manage a high volume of enquiries and competing deadlines, and eager to build a career in the property sector.

Customer Service & Coordination Assistant - Eco Green Movers

(2024-08 - 2026-05)

• Acted as the first point of contact for customer enquiries by phone and email, delivering an excellent experience from first contact onwards.
• Coordinated and scheduled around 10 jobs a week, liaising with customers, crews and suppliers to arrange timings and access.
• Prepared accurate quotes and documentation and kept records up to date on the system for compliance and efficiency.
• Managed a high volume of enquiries and competing priorities, resolving issues professionally as they arose.

Crew Member - McDonald's

(2022-11)

• Deliver excellent customer service at pace to strict standards; trusted to train and support new starters.
• Work collaboratively within a busy team and adapt quickly under pressure.

Server - Kaspa's Desserts

(2022-10 - 2022-11)

• Handled a busy section and resolved customer issues calmly to maintain service standards.

Customer Team Member - Co-op

(2022-06 - 2022-08)

• Processed high volumes of transactions accurately and handled customer queries professionally.

Team Member (Store Opening) - Fireaway Pizza

(2021-06 - 2021-08)

• Part of the opening team launching a new store on deadline in a fast-paced setting.

BA (Hons) - Business Management with Marketing - Edinburgh Napier University (2026)