Experienced Housing and Supply Chain Coordinator
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An experienced Housing Advisor, well skilled in acting as the initial source of advice for tenants and other customers; dealing with routine enquiries and advising on services available. Handling routine housing, support, rent enquiries and administering rent arrears recovery plans; assisting in the taking of and dealing with repair request by telephone or face to face. Seeking employment within Social Housing organisation, where I am able to further enhance my skills and knowledge within this industry.
My experience is very expansive within Supply chain management and procurement. Working with a large housing association for a number of years, being a significant and valued team player to procure and manage major contracts for their repair and development programs. Negotiate terms of the contract, managing and chairing monthly management meetings.
Carrying out data analytics for the purpose of the analysis of the organisations spending and the pattern of individuals spending was an essential task to undergo daily with potentially close to 200 individuals using the various types of accounts on a daily basis.
Customer Service Advisor/Receptionist at Family Mosaic Housing Association (2013-10 – Present)
Meeting and greeting visitors to the offices, ensuring everyone signed register inline with H&S policy
Property Services Administrator at A2 Dominion Housing Group (2013-09 – 2013-10)
Meeting clients in reception whom visited the offices
Housing and Finance Advisor at Tower Hamlets Homes (2011-11 – 2013-04)
Processing applications for Estate Facilities
Customer Service Officer at Viridian Housing Association (2010-10 – 2011-09)
Receiving Inbound reactive Maintenance and housing calls; liaising with tenants on a daily basis
Neighborhood Officer (CSA)/Housing Options Officer at Circle Anglia (2009-09 – 2010-09)
Meeting tenants and Commencing Tenancies; ensuring fast and efficient turnaround of empty homes
Action on Rent Arrears Outbound Call training (2011)
New Systems Design Training - Rent collection, anti social behavior, tenancy management, voids and lettings, and all aspects of social housing (2011)
Welfare and Benefits training course (2010)
Housing Options and Advice Training (2010)
Gravitas Training Course in Housing Management (2009)
O-Level - Hackney Downs
