Customer Service Advisor/Receptionist at Family Mosaic Housing Association (2013-10 – Present)
Meeting and greeting visitors to the offices, ensuring everyone signed register inline with H&S policy
- Send notification to the relevant persons who have a visitor
- Receiving and logging of daily post; receiving / signing and distribution of deliveries, distribution of mail throughout the group bookings external couriers
- Receiving inbound daily calls on a busy switchboard
- Daily booking of meeting rooms and facilitating drinks and sandwiches
- Providing assistance to various teams throughout the group when required
Property Services Administrator at A2 Dominion Housing Group (2013-09 – 2013-10)
Meeting clients in reception whom visited the offices
- Processing invoices to the Finance Dept.
- Handling complaints from tenants regarding contractors; updating records daily via Dynamics system
- Constant liaisons with external operatives
- Booking board meeting rooms as requested
Housing and Finance Advisor at Tower Hamlets Homes (2011-11 – 2013-04)
Processing applications for Estate Facilities
- Regular communication with NHO's and NTL's
- Processing rent payments using Aims payment system
- Ensuring the daily update of calls received using Comino/Contact Manager
- Updating Excel spreadsheets daily; ordering of new rent cards for customers
- Advising Clients of their housing options/and councils policies
- Liaising with external agencies daily; commencing low level ASB cases
- Receiving inbound calls relating to housing, rents, and various issues
- Advising customers of their benefit payments and their contribution to rent
- Assisting with appointments for Welfare Reform Officers
Customer Service Officer at Viridian Housing Association (2010-10 – 2011-09)
Receiving Inbound reactive Maintenance and housing calls; liaising with tenants on a daily basis
- Logging all repairs on Intellect system and keeping it updated
- Liaise daily with DLO-s(Direct Labour Operatives)
- Regular communication with external agencies
- Responding to low level Rent Arrears enquires
- Processing rent payments using All Pay and Call Pay module
Neighborhood Officer (CSA)/Housing Options Officer at Circle Anglia (2009-09 – 2010-09)
Meeting tenants and Commencing Tenancies; ensuring fast and efficient turnaround of empty homes
- Carrying out home visits; responding to tenant enquiries i.e. advising clients on homeless legislation, housing rights, homeless prevention and making necessary enquiries about homeless applicants
- Processing mutual exchanges, successions, transfers and name changes
- Attending Evictions, with police to ensure property was adequately secured
