Roni Singh

An accomplished, strategic, and high-impact Senior Apprenticeship &

Skills Leader with extensive executive-level experience directing quality assurance, curriculum strategy, and regulatory compliance across multi-site educational organisations. Highly skilled in navigating the complex UK skills policy environment, DfE funding rules, and the Ofsted Education Inspection Framework (EIF). A proven history of serving as a "critical friend" to educational institutions through rigorous Self-Assessment Report (SAR) and Quality Improvement Plan (QIP) authorship. Expert at bridging the gap between corporate employers, curriculum development teams, and frontline delivery to maximise learner impact and advocate for the power of apprenticeships.

Head of Operations - Capital 4 Training / Empentis / First 4 Apprenticeships - Newcastle upon Tyne

(2025-11)

Oversight of Traffic Management, Plant, LGV/HGV, Marketing, and Leadership provisions.

• Formulated and executed the group's overarching Quality Assurance (QA) and Continuous Professional Development (CPD) strategy, upskilling multi-disciplinary delivery teams.
• Designed and executed a comprehensive corporate Inclusion Strategy across three distinct group companies to foster equity and operational cohesion aligned with the EIF.
• Standardised corporate governance and educational quality models by authoring, reviewing, and embedding robust operational policies across multi-site provisions.
• Maintained ultimate accountability for senior customer and stakeholder complaints, using feedback loops to eliminate operational friction and improve employer relationships.

Head of Quality and Compliance - Train'd Up - Stirling, FK9 4RQ

(2023-04 - 2025-11)

Rail, Engineering, Business Administration & Project Control provision oversight.

• Led, implemented, and managed the national quality, compliance, safeguarding, and CEIAG strategy across all operational areas, working in direct alignment with the Managing Director.
• Directed and performance-managed a national team of safeguarding leads, IQAs, and compliance specialists, building a high-performing network of experts to deliver Engineering and Rail provision (Levels 2–4).
• Engaged with external organisations to monitor and implement developments in line with DfE funding requirements and awarding body updates.
• Oversaw and reviewed national subcontractor self-assessment processes and due diligence activities to protect organisational integrity.
• Spearheaded the strategic deployment and rollout of the APTEM platform to robustly support national quality assurance, data integrity standards and DfE compliance frameworks.
• Governed APTEM platform architecture design to guarantee 100% alignment with complex regulatory funding rules, data integrity standards, and DfE guidance.
• Directed cross-functional teams through the implementation of Aptem, establishing standardised workflows that successfully mitigated compliance and audit risks.
• Leveraged APTEM data analytics to build senior-level quality dashboards, providing the executive team with real-time visibility into provision performance.
• Managed the overall Learning Management System (LMS) functionality, optimizing digital tools to enhance learner engagement, track progress, and support virtual classrooms.
• Led a robust compliance and internal audit function separate from delivery, utilising PDSAT data and feedback loops to drive continuous improvement throughout delivery.
• Established independent QA functions that provided high-level oversight of standards, utilising PDSAT data and feedback to drive continuous improvement and innovation in curriculum delivery.
• Managed all DfE funding and audit requirements, successfully ensuring 100% compliance with strict regulatory standards.
• Quality controlled, monitored, and approved all corporate marketing materials and social media applications to protect brand and regulatory compliance.
• Authored and produced the Self-Assessment Report (SAR) and Quality Improvement Plan (QIP) in strict alignment with the Ofsted Education Inspection Framework (EIF).
• Managed national continuous improvement activities, including observation of teaching and assessment practices for both online and face-to-face Engineering and Rail delivery.
• Collaborated with line managers to identify teaching and learning gaps within delivery teams, deploying targeted CPD and training to address those needs.
• Ensured high-quality learning materials were rigorously quality-checked across tutor-led, virtual classroom, e-learning, and self-directed assignments.
• Promoted continuous systems improvements and fostered an internal culture where best practices were shared across all regions.
• Cultivated strategic employer relationships and curriculum collaborations, embedding learner and partner feedback to significantly increase national employer satisfaction outcomes.
• Implemented an advanced online delivery programme that enhanced learner engagement and streamlined multi-channel communication delivery.
• Embedded learners fully into the quality cycle, ensuring their feedback directly drove the continuous improvement and effectiveness of teaching and assessment practices.

Quality Manager/Ofsted Lead - Babcock International - Bristol BS3 2HQ

(2021-07 - 2023-03)

Adult Health Care, IT, Hospitality, Rail, Team Leading, Operational Management, Retail provision oversight.

• Directed Ofsted readiness and inspection strategy across Automotive, Engineering, and Public Sector contracts; served as Deputy Nominee, ensuring precise communication and evidence-sequencing during live audits.
• Architected and led the annual quality cycle, implementing robust target-setting, SAR/QIP scrutiny, and cross-sector Quality Improvement Plans to drive high expectations in learner achievement.
• Partnered with executive leadership to translate curriculum intent into operational excellence, using "deep dives" and work scrutiny to ensure consistency across multiple national delivery models.
• Managed the Quality department's KPIs and commercial objectives, aligning year-to-date achievement rates against "Best Outcome" targets to support Babcock's national growth and sustainability.
• Pioneered innovative delivery strategies and digital engagement tools (including VLOGs and newsletters) to enhance the learner/employer journey and foster a culture of continuous improvement.
• Maintained uncompromising standards in line with Ofsted, ESFA, and Awarding Body requirements, providing high-level oversight of CEIAG and regulatory trends.
• Managed the quality department's KPIs and target-setting across diverse provisions, including Adult Healthcare, Procurement, Management, and Business Administration.