Barista - Costa (Roadchef)
(2025-09)
- Maintained financial accountability by reconciling daily floats, verifying cash receipts with 100% accuracy and managing secure cash in transit bank deposits
- Adhered strictly to financial data entry compliance standards for POS operation, ensuring data integrity across shift handovers
- Led shifts in one of the the busiest units in the region to maintain operational efficiency and high service standards during peak periods, whilst coordinating team performance within these fast paced, high pressure environments
- Trained and mentored new team members providing hands on coaching in operational procedures, compliance and customer service to build confidence and competence
- Executed complex orders under strict time constraints delivering swift, accurate service to 500+ customers per shift, while building rapport and resolving complaints to maximise satisfaction
Cinema assistant - Cineworld Cinemas
(2022-10 - 2025-09)
- Prepared and served food and beverages efficiently while maintaining hygiene and safety standards
- Managed stock levels and restocked food and retail items to maintain availability
- Administered improvement of signage and streamlined customer flow, supporting operational efficiency
- Facilitated the training of new team members, enhancing team performance and confidence to ensure consistency in service standards
- Achieved average sales increase through effective up-selling and promotional strategies
- Delivered high standards of customer service in a busy, fast paced environment ensuring customers had a positive experience
- Processed high volumes of cash and card transactions, ensuring financial accountability
- Maintained clean and safe working environments in compliance with health and safety standards
Warehouse Operative - Mach Recruitment Ltd
(2021-09 - 2022-07)
- Processed and logged large deliveries onto internal systems with accuracy and efficiency
- Incorporated use of RF scanning technology to locate and distribute stock with 100% accuracy
- Conducted daily equipment safety checks in line with company procedures, accurately identifying and reporting any issues promptly
- Exceeded daily picking targets through strong time management and focus
- Developed collaboratively within a team to ensure deadlines were met
- Demonstrated initiative when communicating across language barriers to maintain productivity
Disability Sports Coach - Headstart Network Foundation
(2019-10 - 2022-04)
- Developed engaging activities tailored to individual needs, showing adaptability and problem-solving skills
- Acted as a face of compassion and care, encouraging recurrent visits as well as developing communicational, presentational and patience skills
- Planned and delivered structured weekly sessions, demonstrating organisation and responsibility
- Fostered an inclusive and supportive environment for all participants as well as coordinated venue bookings and directed event organisation
- Aided in the building of community by providing a social hub for those less represented
