Rory Dulku
Operations Assistant | Actor
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About
Hello! I'm Rory. I've worked for ten years in customer service alongside my acting career and these two areas have proved very complementary to each other. My strengths include excellent communication skills, empathy and strong telephone etiquette and manner.
I strongly believe in giving customers the best experience they can have, and enabling them to resolve their query as quickly, efficiently and satisfactorily as possible, leading to stronger relationships and more trust later down the line.
I look forward to connecting and working with you.
Experience
Operations Assistant - University of Warwick, Coventry, 2015-2025
- Assisted with check-in procedures for students arriving at campus rooms.
- Prepared electronic key cards for conference attendees and student vacation accommodation during Easter and summer vacations.
- Checked in conference delegates into campus rooms, managing throughput of up to 1,200 per day.
- Processed cash, card, and cheque payments efficiently.
- Reproduced lost ID cards for students as required.
- Responded to telephone and email queries regarding accommodation, student finance, funding, and general university issues.
- Provided students with status letters and account statements.
- Managed maintenance issues related to campus rooms, ensuring accurate recording and monitoring of confidential details.
- Collaborated effectively with front desk team for updating room statuses, improving overall service delivery.
- Maintained high hygiene standards for guest safety.
- Coordinated closely with laundry service providers to ensure timely deliveries.
- Responded swiftly to requests from housekeeping staff, ensuring minimal disruption to guests' stay.
- Contributed to efficient hotel operations by timely removal of dirty linens.
- Ensured clean and fresh linen supply by regular monitoring.
- Ensured compliance with health protocols whilst handling linen supplies.
- Performed routine checks on stored linens, minimising damage and loss.
- Organised transportation of heavy linens, aiding in smooth operations.
- Achieved smooth laundry operations through effective sorting and stacking of linens.
- Managed laundered items and stored in correct staging areas.
- Sorted soiled articles into loads according to care instructions.
- Folded laundered items stored articles for pickup.
- Worked in dry-cleaning establishment to complete cleaning duties.
- Inspected garments to assess stains and apply pre-treatment.
- Pressed linens, garments and textiles to remove wrinkles.
- Implemented more efficient procedures for removal and cleaning of shower heads in rooms, minimising inconvenience and disruption to guests.
Education
Bachelor of Arts : Acting, 09/2016 - 07/2019
The Royal Birmingham Conservatoire - Birmingham, United Kingdom
- Honours Degree
- Graduated with 2:1
Bablake School - Coventry, United Kingdom
- Performed in two consecutive productions at The Edinburgh Fringe Festival
- A2: History (A), English Literature (B) & Drama (B)
- AS: History (A), English Literature (B), Drama (B) & Economics (C)
- Captain of 2nd XI Hockey team
- Held Culture Captain role with Wheatley House
- Held Drama Prefect role
- Raised over $3,000 for The Mumvuri Orphanage in Zimbabwe, in conjunction with Bablake School & cricketer Henry Olonga
Bablake School - Coventry, United Kingdom
- 10 GCSEs (5 A*/5A) in Maths, English Language and Literature, History, Geography, Spanish, Music, ICT, Physics, and joint Chemistry and Biology
- Member of 2nd XI Hockey team
- Member of Drama Society - taking lead and supporting roles in multiple productions.
