Business / Project Analyst - Contract - Department of Local Government, Industry Regulation and Safety - Consumer Protection Division - Western Australia
(2025-06 - 2026-03)
- Completed an end-to-end implementation of a Regulatory Priorities and Complaint Assessment Process Project.
- Created new process maps from scratch for the Conciliation, Assessments and Investigation teams.
- Developed an Enforcement Response Assessment Matrix to enable the division to make consistent, risk-informed decisions.
- Drafted a full suite of SOPs and governance documentation that were signed off by the PM and Commissioner.
- Set up and tracked the project using Jira and Excel and worked within sprints utilising agile methodologies.
- Led multiple stakeholder consultations with the division's teams to determine the current state of processes and produced a gap analysis report for the Commissioner.
- The outcome of the project was a reduction in the number of complaints left in queue and a reduction in the time taken for complaints to be allocated to an investigating officer. This has resulted in a wider range of the enforcement toolbox being utilised by the division in Western Australia.
- Had multiple contract extensions and was promoted from a L3 to a L5 within the first few months.
Career Travel Break
(2025-03 - 2025-05)
Project Coordinator - Artichoke Ltd
(2024-05 - 2025-02)
Worked on multiple large-scale bespoke whole house projects for a luxury interior design company.
- Responsibilities included preparing detailed client-facing costing reports, drafting contracts, managing project timelines, identifying and mitigating risks across cross-functional workflows, and overseeing the creation and processing of all purchase orders.
- Designed and maintained detailed Excel reporting dashboards for the COO, providing in-depth cost analysis of current and past projects to enhance tracking and identify recurring blockers as the business looked to change its processes.
- Developed process maps and flowcharts using Lucidchart to support the Operation Manager in the implementation of new business processes.
Account Executive - Penpole Consulting Ltd
(2023-08 - 2024-04)
Provided and managed services for large IT digital transformation programmes for the NHS and other healthcare clients. I was promoted to Account Executive within 1 year at the company and was responsible for the management of all our clients and current projects, providing monthly financial burndown reports, highlight reports, writing call-off contracts for all our new services, and managing the relationships with key senior stakeholders, to ensure the projects were delivered on time and to budget.
- Completed projects that I supported during my time at the company included a large-scale Patient Administration System implementation at an Acute NHS Trust, an Electronic Patient Record System upgrade at a Mental Health NHS Trust, and multiple smaller projects including a Demand and Capacity model for patient referrals and an implementation of a Waiting Times Metric.
- Financial Accounting responsibilities included management of invoices, CCS management information reports, intermediary reports, P&L reports, and reconciliation of all finances on Xero. It required me to develop strong Excel skills to complete tasks efficiently.
- Business Development and Sales responsibilities included specifically tailored approaches to prospective clients and the writing and submission of bid proposals for part-managed and fully-managed services for large digital projects.
- Introduced and managed the projects sprints, weekly stand-ups, highlight reports and RAID logs to enhance project transparency and streamline communication.
Commercial Consultant - Penpole Consulting
(2022-08 - 2023-08)
- Across 12 months I was responsible for and managed 14 services and key subcontractors across 4 NHS Trusts for their large Electronic Patient Record projects, including both project management and business analyst services.
- Delivered monthly highlight reports and engaged with important stakeholders through in-person and teams meetings with Programme Directors, Heads of Digital and other senior decision-makers for these Trusts.
Project and Delivery Coordinator - Coach House Surrey
(2020-06 - 2021-06)
- Managed a bespoke homeware store's digital marketing and communications strategy and created a functioning online website to display and sell products when access to the shop was not permitted.
- Dealt with stock control, organising large quantities of supplies, coordinating delivery timings and checking specific stock for each delivery. Other responsibilities included updating the business financial spreadsheets and helping with customer transactions.
