Rosabella Mackay

During my studies at university I was searching for a job that I could enjoy alongside my studies, every industry suited me in different ways but the one I love the most is being a barista! In my life I'm surrounded by creative things, I grew up learning the art of music and still am in that world; I also grew up with art work being a massive portion of my life, Cafes are full of art, the people, the coffee, the joy- I see working in a café as a living exhibition of community and warmth.

Tutor - Private, Glenthorne High School

(2019-10 - 2021-03)

Tutored in both Physics and Maths GCSE Level with AQA and Edexcel materials, created activities and planned sessions for a peer who was struggling in subjects. I did this in person until the first lockdown where I tutored through facetime and teams. Helped her achieve a strong passing grade when she was predicted to fail; inside and outside of school hours.

Server - Pizza Hut - Colliers Wood

(2022-03 - 2022-05)

• Welcome and attend to customers with a professional demeanor while effectively managing table assignments
• Maintained a pristine dining environment with the help of the serving team
• Aided customers with online ordering challenges

Work experience - Mace London - St Pauls

(2021-06 - 2022-06)

Shadowing Quantity Surveyors, Commercial Managers, and other departments of the construction team. I completed many exercises to expand my knowledge in construction, including a site walk.

Retail Assistant - FatFace - Cribbs Causeway

(2023-11 - 2024-07)

• Help customers with several needs, including finding the products they are looking for through the company system and helping them find what they want
• Serving customers using tills - cash and card systems
• Welcome the customers with a smile and ensured friendliness and courteousness to allow a pleasant experience for the customer and a good name for the company

Bar Staff and Barista - The Waiting Game - Bristol

(2024-07 - 2024-12)

• Worked across various venues including bars, events, and private functions
• Delivered high-quality customer service while preparing and serving a wide range of alcoholic and non-alcoholic beverages
• Adapted quickly to different environments and team dynamics
• Handled card transactions
• Kept cleanliness and safety standards in high-pressure settings

Cafe Supervisor - Jumpin Fun - Bristol

(2025-01 - 2025-11)

Experienced Café Supervisor with a strong background in hospitality and team leadership, currently overseeing daily operations at a busy café within a children's inflatable park with over 35 tables. Skilled in managing staff, ensuring excellent customer service, supporting food safety standards, and creating a welcoming environment for families. Proven ability to handle high-volume service during peak hours while supervising stock control, coordinating with kitchen staff, and resolving customer concerns efficiently.

Passionate about delivering a positive guest experience in a fun, family-oriented setting.

Shift Supervisor - Starbucks - Bradley Stoke

(2025-11 - 2025-01)

• Become a signed off Barista and completing Supervisor training
• Learnt how to complete tasks in efficient times and helped scheduling when each task needs to be made
• Followed the mantra of connecting with customers as well as creating beverages that are aesthetically pleasing and as tasty
• Worked on all stations including; food support, hot bar, cold bar, tills and café floor
• Picked up the role quickly and had every section mastered by the 3-week mark
• Completed online training that allowed sensitivity training
• Earned a First Aid at Work Certificate
• Run shifts, delegating tasks and people to positives
• Allocating break times and ensuring everything goes smoothly
• Handing over to the next supervisor; open/ close the store promptly

Barista - Starbucks - Worcester Park

(2026-01)

I transferred from the previous Starbucks store to this one as I had a relocation due to my studies ending in Bristol. I also decided to demote myself because the hours suited me better and I wanted to enjoy less pressure as I had just moved back home. However, this role challenges me still when in a fast paced environment I must be on hand at all times, I must be reliable in all capacities- especially in a franchise as big as Starbucks I must complete many of the same tasks as my previous role in Bradley Stoke except I clean a lot more (this includes taking apart the coffee machines, blenders, brewing machine and turbo chef and sanitizing them with the correct chemicals); I must communicate with customers a lot more as I should be flexible in all positions; I often help with delivery checking and organizing; my teamwork skills definitely are maximized as a barista as I must listen to supervisors and delegate between baristas.

I love being a barista but would be open to higher positions in the company or a more equal work system, as I could do more tasks although i'm content in the level of barista.

GCSE - English (Literature and Language)

GCSE - Mathematics

GCSE - Triple Science

GCSE - Spanish

GCSE - History

GCSE - Drama

GCSE - PE

A-LEVEL - Mathematics

A-LEVEL - Economics

Music - Music Academy