Rosanna Wood

Friendly, reliable, and multilingual hospitality worker with 2 years front-of-house experience at Salisbury Cathedral's Refectory and The Pembroke Arms. Skilled barista with proven expertise in food safety, cash handling, and customer service. Fluent in English, Mandarin and French, with strong ability to work efficiently under pressure and deliver exceptional service to customers. Local to Wilton and able to work flexibly on weekdays and weekend.

Front of House - Salisbury Cathedral Refectory - Salisbury

(2023-06 - 2023-09)

• Prepared and served hot drinks as part of barista duties, particularly coffees.
• Served customers in a high-volume cafe during peak tourist season, requiring speed, friendliness, and accuracy.
• Handled cash and card transactions, restocked supplies, and kept all work spaces clean and hygienic.
• Worked closely with kitchen and front-of-house teams to reduce wait times and resolve customer queries calmly.
• Praised by supervisors for reliability, a warm manner, and staying composed under pressure.

Front of House - The Pembroke Arms - Wilton

(2022-06 - 2022-10)

• Served customers in a busy village pub and hotel, handling food and drink orders with speed and a friendly manner.
• Worked evening and weekend shifts, demonstrating reliability and flexibility.
• Processed cash and card payments, cleared tables, and maintained cleanliness throughout service.
• Collaborated with kitchen and bar staff to ensure smooth service during peak times.

English Tutor - Self-employed

(2024-09 - 2025-06)

• Taught English to young learners — developed patience, clear communication, and adaptability.
• Navigated language and cultural differences with confidence, useful for serving international customers.
• Learned to read people's needs quickly and adjust my approach, a key skill in any hospitality work.

Chinese and Linguistics (minor in French) - Lancaster University (2022 - 2026-06)

A-Levels - English Language (A*), French (B) and German (B) - South Wilts Grammar School, Salisbury (2015 - 2022)

GCSEs - 11 GCSEs including English (8), French and German (9), and Spanish (8) - South Wilts Grammar School, Salisbury (2022)