Roshni Jayasundera

Associate (Campaign & Events Secondment) at Financial Conduct Authority (2025-09 – 2025-11)

Support delivery of internal and external events (virtual, hybrid and in-person), including registration, logistics, and communications.
Venue research, support on budgets and work with external suppliers / vendors
Co-ordinate speakers, prepare briefing packs, and provide technical support for webinars using Microsoft Teams and Webex.
Manage event supplies, courier arrangements, and travel bookings for attendees.
Assist with post-event tasks such as feedback surveys, analytics and reporting.
Raise PO's, onboard suppliers and liaise with Finance on invoices and payments.
Maintain event inventory and ensure compliance with internal processes.
Work closely with the marketing/comms team

Professional Business Support at Financial Conduct Authority (2022-02 – Present)

Serve as a main point of contact for internal and external stakeholders, managing communications efficiently.
Provide comprehensive support, including diary management, workflow prioritisation, and meeting coordination.
Organise and coordinate meetings, take minutes, and act as a secretariat for the team.
Assist with purchasing, billing, cost management, and administrative tasks.
Manage sensitive information with a high level of confidentiality.
Coordinate internal and external communications, fostering strong relationships with stakeholders.
Support recruitment initiatives, onboarding, and team integration.
Oversee team coverage, ensuring continuity of support during absences.
Maintain accurate record and monitor multiple mailboxes.
Organise team and departmental events as a member of the social committee, fostering team engagement and collaboration.
Book travel and accommodation for colleagues, ensuring seamless arrangements for business needs.

Admin Officer at Plan London (2021-07 – 2021-12)

Supported directors and surveying team by providing a smooth professional service to clients.
Demonstrated all-round administration and high organisational skills.
Maintained a structured approach to processes to guarantee high-quality service and meet deadlines.
Identified areas for business development and streamlined processes to support growth.
Managed diaries, organised travel arrangements, and handled hotel bookings.
Led and motivated team members to meet project deadlines.
Ensured team alignment and provided updates.
Possessed a motivational and inspirational approach to leadership.

Administrator at Optima Health (2020-03 – 2021-07)

Joined the business during lockdown, swiftly adapting to learn processes and procedures
Managed day-to-day operations while taking on additional responsibilities to support colleagues
Solely responsible for welcoming Network Rail employees, conducting COVID-19 checks to ensure a safe environment.
Organised weekly team meetings to enhance communication, structure, and collaboration within the business
Communicated effectively with third parties and senior staff, facilitating case progression and referrals
Monitored clinic volumes weekly, resolving issues and supporting team with technology, stock, and operational efficiency
Proficient in Excel, providing regular progress reports and integrating with new systems
Contributed to system and process improvements through discussions with managers and clients
Ensured smooth client service from arrival to departure in role with Bupa and Optima Health, prioritising professionalism and communication

Customer Representative at Nationwide Building Society (2017-01 – 2020-03)

Act as the first point of contact for members, providing information on products and services, and resolving issues efficiently.
Build sustainable relationships and trust through open and interactive communication with members.
Provide accurate, valid, and complete information using appropriate methods and channels.
Skilled in discussing finances with customers, assessing needs, and developing effective engagement strategies.
Organise team meetings in the mornings to enhance engagement and productivity.
Proficient in multitasking, prioritising tasks, and managing time effectively.
Work independently while realistically planning workload to ensure smooth member journeys.
Regularly review performance and identify areas for personal development.
Earned respect from senior management and colleagues through commitment and consistent performance.
Blend strong business acumen with a personable approach, achieving top performance.
Actively participate in organising charity events such as Macmillan Coffee Mornings, Race for Life, and events supporting Age UK.

Lettings Administrator/Negotiator at Benson & Partners (2008-08 – 2013-09)

Integral part of a family business, gaining hands-on experience in running a successful business.
Administered tenant application processes, including viewings, application requirements, and credit/reference checks.
Developed and managed marketing materials to promote properties and handled customer enquiries.
Progressed from administrative duties to becoming a lettings negotiator.
Facilitated communication between tenants and landlords to ensure mutual satisfaction with rental agreements.
Negotiated rental terms to meet landlord income requirements while aligning with tenant budget and location preferences.
Managed relationships and ongoing communication to address tenant inquiries and property situations.
Thrived on creating personalised experiences for tenants, assisting them in finding their ideal homes and finding it rewarding.

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