Rosie Nicholson

Reliable and hardworking retail professional with 3.5 years of experience in fast-paced retail environments. Strong background in customer service, merchandising, cash handling, stockroom operations, and team leadership. Experienced in working to KPIs, using POS systems, and maintaining high store standards. Known for excellent communication skills, the ability to perform well under pressure, and supporting team development. Very confident and outgoing, Eager to learn and very reliable.

Retail Assistant - Adidas - Dalton Park, Murton

• Delivered high-quality customer service ensuring a positive shopping experience.
• Managed merchandising and product presentation to company standards.
• Handled cash transactions accurately including refunds and exchanges.
• Balancing tills at the end of shifts.
• Operated POS systems efficiently.
• Maintained stockroom organisation and supported daily replenishment.
• Completed regular stock takes and inventory checks.
• Worked to and exceeded KPIs and sales targets.
• Trained new team members and provided ongoing support.
• Acted as department leader overseeing daily operations and team performance.
• Supported team members in a fast-paced, high-pressure environment.
• Communicated effectively with management and colleagues.
• DEI (Diversity, Equity, Inclusion) Ambassador.
• Held morning team briefings.
• Analysed department figures weekly to improve KPI's.

Team Member - Zapatista - Dalton Park, Murton

• Provided friendly and efficient customer service in a fast-paced restaurant environment.
• Took food and drink orders accurately and communicated clearly with kitchen staff.
• Prepared and served food and beverages following hygiene and safety standards.
• Maintained cleanliness and organisation of dining and work areas.
• Assisted with opening and closing duties, including restocking and cleaning.
• Managed busy service periods while maintaining service quality.
• Always followed food safety and health & safety procedures.

GCSEs