Ross Mackenzie

Experienced professional with a strong background in customer service, technical support, and warehouse operations. Demonstrated ability to work under pressure and maintain high performance in fast-paced environments. Proven track record of enhancing call centre reputations, providing outstanding technical support, and maintaining organised workspaces.

Skilled in communication, teamwork, and delivering personalised customer service. Highly motivated and a fast learner, consistently achieving high work scores across various roles. Currently seeking opportunities to leverage these skills in a dynamic and challenging environment.

Customer Care Representative - Iron Mountain Ltd - Livingston, West Lothian

(2023-10)

• Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges.
• Processed and prioritised customer orders and requests strategically to reduce delays.
• Delivered personalised customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.

Warehouse Operative - Tesco - Livingston, United Kingdom

(2023-07 - 2023-08)

• Maintained a clean and organized workspace to ensure a safe working environment
• Moved products from goods in into organized areas to ensure correct inventory was sent out
• Maintained good rapport with the individuals I worked beside as well as management to upkeep a professional work environment

Technical Helpdesk & Digital Remote Support Agent - Xerox - linlithgow, United Kingdom

(2021-12 - 2023-06)

• Provided outstanding technical support to clients
• Worked to connect and maintain managed print services all over the UK
• Worked well within a team and regularly discussed work issues and solutions with said team

Call Handler - Vets Now Ltd. - Dunfermline, United Kingdom

(2021-05 - 2021-09)

• Continually worked to enhance call center's reputation by providing quality and timely service
• Used effective listening skills to document phone call details
• Worked in an incredibly fast paced environment due to the emergency nature of the job

Warehouse Operative - Amazon - Dunfermline, United Kingdom

(2020-09 - 2021-04)

• Maintained, inspected, and organized the warehouse
• Loaded and unloaded packages in a fast-paced warehouse environment
• Worked in several departments and always achieved high work scores within these

SCQF Level 7 - Computer Games development - Glasgow City College (2020-10)