Ross Mackenzie
Customer Care Representative
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About
Experienced professional with a strong background in customer service, technical support, and warehouse operations. Demonstrated ability to work under pressure and maintain high performance in fast-paced environments. Proven track record of enhancing call centre reputations, providing outstanding technical support, and maintaining organised workspaces.
Skilled in communication, teamwork, and delivering personalised customer service. Highly motivated and a fast learner, consistently achieving high work scores across various roles. Currently seeking opportunities to leverage these skills in a dynamic and challenging environment.
Experience
Customer Care Representative - Iron Mountain Ltd - Livingston, West Lothian
(2023-10)
- Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges.
- Processed and prioritised customer orders and requests strategically to reduce delays.
- Delivered personalised customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.
Warehouse Operative - Tesco - Livingston, United Kingdom
(2023-07 - 2023-08)
- Maintained a clean and organized workspace to ensure a safe working environment
- Moved products from goods in into organized areas to ensure correct inventory was sent out
- Maintained good rapport with the individuals I worked beside as well as management to upkeep a professional work environment
Technical Helpdesk & Digital Remote Support Agent - Xerox - linlithgow, United Kingdom
(2021-12 - 2023-06)
- Provided outstanding technical support to clients
- Worked to connect and maintain managed print services all over the UK
- Worked well within a team and regularly discussed work issues and solutions with said team
Call Handler - Vets Now Ltd. - Dunfermline, United Kingdom
(2021-05 - 2021-09)
- Continually worked to enhance call center's reputation by providing quality and timely service
- Used effective listening skills to document phone call details
- Worked in an incredibly fast paced environment due to the emergency nature of the job
Warehouse Operative - Amazon - Dunfermline, United Kingdom
(2020-09 - 2021-04)
- Maintained, inspected, and organized the warehouse
- Loaded and unloaded packages in a fast-paced warehouse environment
- Worked in several departments and always achieved high work scores within these
Education
SCQF Level 7 - Computer Games development - Glasgow City College (2020-10)
