Roxana Moscu

Results-driven Customer Support and Quality Auditor with 5+ years of experience in customer service, claims handling, and quality control. Skilled in problem-solving, data verification, and maintaining high-quality standards. Experienced in phone, email, and chat support in fast-paced environments.

Quality Auditor/Quality Control at Albert Bartlett (2018-01 – 2021-12)

• Conduct product quality inspections and ensure compliance with company standards
• Identify defects and implement corrective actions to improve product quality
• Monitor production processes and support continuous improvement initiatives
• Prepare quality reports and maintain accurate documentation
• Collaborate with production teams to maintain high-quality output
• Recorded and analyzed data to ensure compliance with standards

Claims Advisor / Customer Support at Coplus (2022-01 – 2024-12)

• Delivered multi-channel customer support (phone, email, live chat)
• Managed end-to-end claims process with high accuracy and attention to detail
• Investigated claims and verified documents to prevent fraud
• Analyzed data and policy conditions to determine claim validity
• Resolved customer issues and handled complaints professionally
• Maintained high service quality and compliance with internal procedures

Quality Auditor/Quality Control at Albert Bartlett (2025-01 – Present)

• Conduct product quality inspections and ensure compliance with company standards
• Identify defects and implement corrective actions to improve product quality
• Monitor production processes and support continuous improvement initiatives
• Prepare quality reports and maintain accurate documentation
• Collaborate with production teams to maintain high-quality output
• Recorded and analyzed data to ensure compliance with standards

Certificate of Higher Education (CertHE) in Business and Management – Canterbury Christ Church University (2022-01 – 2025-12)