Roxanne Gordon- Higgins

A dynamic and student-focused Guidance Counsellor & Teacher with 8+ years of experience supporting the academic, social, and emotional development of secondary students. Skilled in delivering life skills education, career advising, and therapeutic interventions. British-Jamaican national with a proven commitment to student success and a collaborative approach to counselling and school-wide support.

Guidance Counsellor - Cornwall College - Jamaica

(2018-10)

• Delivered life skills education, career advising, and emotional support services to high school students.
• Collaborated with teachers and administrators to address the academic and social-emotional needs of students.
• Planned career workshops and supported students with college applications and goal setting.
• Partnered with parents, guardians, and agencies to ensure appropriate student support.

Food and Beverage Coordinator - Royalton Blue Waters Hotel - Trelawny, Jamaica

(2016-10 - 2016-11)

• Performed secretarial duties to the Food and Beverage Manager.
• Trained new employees and coordinated food service planning.
• Maintained inventory and assisted in restaurant service operations.

CARE Specialist/Call Center Customer Service Representative - Vistaprint - Montego Bay, Jamaica

(2015-02 - 2015-08)

• Handled customer inquiries and managed service requests across departments.
• Resolved account issues and maintained CRM documentation.

Therapist - Family & Parenting Centre - Montego Bay, Jamaica

(2013-04 - 2013-07)

• Provided individual and group therapy for mental health support.
• Maintained case documentation and collaborated with professionals for continuity of care.

Human Resources Assistant - Holiday Inn - Montego Bay, Jamaica

(2011-06 - 2011-08)

• Maintained personnel records and conducted new hire orientations.
• Answered calls and supported HR department organization.

Guidance Counsellor (Teaching Practice) - Mt. Alvernia High School - Montego Bay, Jamaica

(2010-01 - 2010-04)

• Enhanced students' emotional well-being through the delivery of individual and group counselling sessions.
• Delivered guidance lessons in Life Skills and Health & Family Life Education (HFLE) to support students' personal development.
• Collaborated with teachers and administrators to meet students' social, emotional, and academic needs.
• Fostered a safe and supportive school climate by promoting positive behaviour and addressing issues such as bullying and peer conflicts.

Guidance Counsellor (College Internship) - Women Centre Foundation of Jamaica - Montego Bay, Jamaica

(2008-01 - 2008-03)

• Served as a Guidance Counsellor, providing counselling services and delivering structured guidance lessons to support student development.

Bachelor of Arts (Honours) - Psychology - International University of the Caribbean (2013-12)

Diploma (Honours) - Guidance and Counselling - Sam Sharpe Teachers' College (2010-12)

Associate of Arts - Humanities - Montego Bay Community College (2007-09)

High School Diploma - Mt Alvernia High School (2005-07)