Ruba Al HUSNI

A proactive and organized individual with a strong background in customer-facing roles, particularly in the retail sector. I bring hands-on experience in delivering exceptional customer service and consistently meeting performance targets. With a proven track record of reliability and the ability to work both independently and collaboratively, I am eager to contribute my skills and enthusiasm to a dynamic team.

Manager - University of Dundee - Dundee, UK

(2021-04 - 2021-05)

Internship focusing on enhancing engagement between the School of Business and its international alumni network.

• Led a strategic project focused on enhancing the engagement between the School of Business and its international alumni network.
• Conducted research and analysis on current alumni engagement practices, identifying areas for improvement.
• Developed actionable recommendations and strategies to strengthen relationships with international alumni, fostering a sense of community and ongoing collaboration.
• Collaborated with university stakeholders to present findings and implement proposed initiatives.

Sales Assistant - SMYTHS TOYS - Dundee, UK

(2021-09 - 2021-12)

Sales Assistant - SMYTHS TOYS - Dundee, UK

(2022-09 - 2022-12)

Sales Assistant - Marks & Spencer - Dundee, UK

(2018-08 - 2019-01)

Provided excellent customer service in a high-traffic area of the store, primarily at the till point.

• Efficiently handled transactions, including cash handling, processing returns, and managing cashback, gift card, and store card transactions.
• Assisted customers with queries and product recommendations, contributing to a positive shopping experience.
• Maintained accuracy and attention to detail in all transactions, ensuring customer satisfaction and minimizing errors.
• Supported the team in meeting daily sales targets by fostering a welcoming and efficient checkout process.

Real Estate Work Experience - Rosie Fraser

(2026-01-12 - 2026-02-12)

One month of work experience in the real estate field.

• Conducted property evaluations and assessments.
• Assisted in property viewings with clients.
• Responded to client inquiries and provided customer support.
• Developed communication and sales skills in a professional environment.

Volunteer - Project Management - Amina - The Muslim Women's Resource Centre - Dundee

Volunteered to support local women arriving in Dundee under a resettling programme provided by UK.

• Managing day-to-day support including benefits assistance.
• Organizing English language classes.
• Providing signposting for employment.
• Providing guidance and support.

BSc - Business Management - University of Dundee (2019 - 2023)

High School Baccalaureate, A levels - Geography, Psychology, Sociology, Philosophy, Logistics, Economics, Statistics - El Zahraa Secondary School