Ruby Clay

I am a very hardworking, reliable and well qualified person who can be trusted to work independently or within a team, with the ability to demonstrate compassion and tack where necessary. I am friendly and approachable and keen for new challenges where I am willing to be flexible and turn my hand to most things in order to learn new skills and gain new opportunities.

Student Learning Coach - South Essex College

(2024-10)

Working with special needs students supporting their needs in college.

• Managing behaviours
• Supporting them with their coursework
• Learning life skills
• Enabling them to be independent
• Preparing them for employment at the end of their course

SEN Teaching Assistant - Riverside Bridge School

(2025-09)

• Managing the children's behaviour
• Working with the teachers and other staff to prepare different activities
• Supporting the children in the classroom and playground
• Ensuring their safety and liaising with staff and parents or guardians

Occupational Therapy Assistant - Southend City Council

(2025-01 - 2025-08)

Working in the community with adults. Assessing clients' needs and providing equipment. Making referrals to other organisations and working with Social Workers, care providers, Physiotherapists and other teams involved with their care. Writing reports and updating notes. Sending and responding to emails. Liaising with clients and staff.

Senior Occupational Therapy Assistant - Orthopedic & Surgery - Basildon Hospital, Essex - Basildon, Essex

(2019-04 - 2024-12)

To use skills and techniques independently once trained and to undertake the treatment/teaching of patients/carers on a daily basis. In particular ADL assessments including washing & dressing, kitchen, relevant cognitive assessments, accompany Therapists on home/site visits and/or mobility and stair as required. As an Occupational Therapy Assistant involved in discharge planning from admission to discharge.

Assessing patients, liaising with their families and providing appropriate care packages and equipment for safe discharge. Working with the multi-disciplinary team and other teams/organisations involved in the care of the patients.

• Responsible for the safe use of Occupational Therapy and/or Physiotherapy equipment and aids by patients in care
• Ensuring that the necessary equipment is available in the appropriate places
• Carrying out procedures in which trained and adhering to service standards
• Keeping patient records in line with Trust Guidelines, including writing reports once appropriately trained
• Providing and organising the collection of relevant statistical information
• Assisting in identifying opportunities to improve the Integrated Therapy service
• Inducting and supervising Assistants where appropriate and encouraging development of skills
• Sharing responsibility for the general induction of new staff
• Contributing to the development of patient care by attending relevant team meetings
• Attending Assistant meetings and liaising with other senior assistants regarding holidays, meetings, sick leave
• Informing the Line Manager of issues or complaints relating to patient care
• Assisting in the collection of data for audits within the Integrated Therapy service
• Ensuring effective communication with the Occupational Therapist and Physiotherapist regarding patient care
• Offering advice and guidance to the Occupational Therapist and Physiotherapist about individual patient's needs
• Assisting with the day-to-day organisation of the service
• Keeping the Occupational Therapist and/or Physiotherapy department tidy and clean equipment regularly
• Ensuring that no damaged equipment is used
• Actively participating in own development and review, including appraisal
• Being available to cover in other specialties/teams as required

Senior Therapy Assistant - Stroke - Basildon Hospital, Basildon, Essex - Basildon, Essex

(2014-09 - 2019-04)

Senior Therapy Assistant - Broomfield Hospital - Chelmsford, Essex

(2013-12 - 2014-08)

Receptionist & Waiting List Administrator - Southend Hospital - Southend, Essex

(2012-01 - 2013-12)

• Answering the phones and filing
• Taking and passing on messages appropriately
• Managing the waiting list and flagging up breaches
• Maintaining and updating the computer database and records
• Liaising with hospitals and other support organisations
• Sending out client letters to book initial assessment
• Handling enquiries from clients and updating their records
• Making and cancelling appointments as necessary to ensure the smooth running of clinics and the department

Medical Receptionist - Battersea Fields Practice - Battersea, London

(2005-01 - 2007-12)

• General reception work including answering the phones and filing
• Maintaining and updating the computer database and records
• Liaison with hospitals and other support organisations
• Typing client letters and clinical reports
• Handling enquiries from clients and updating their records
• Making appointments and sending out letters to clients
• Sending samples for medical testing and filing with clients notes

Medical Receptionist - Mawbey Group Practice - Vauxhall

(2002-01 - 2004-12)

• General reception work including answering the phones and filing
• Maintaining and updating the computer database and records
• Liaison with hospitals and other support organisations
• Typing client letters and clinical reports
• Handling enquiries from clients and updating their records
• Making appointments and sending out letters to clients
• Sending samples for medical testing and filing with clients notes

Counselling skills - Level 2 - Counselling - West Lancashire College (2024-01)

Pearson Edexcel Functional skills - English, Level 1 - English - Adult Community Learning, Essex

BSc (Hons) - Psychology & Counselling - Roehampton University (2005-01 - 2008-12)

Access to Psychology course level 3 (OCN) TRAC - Psychology - Thames Valley University (2004-01 - 2005-12)

Diploma in Telephone & Reception work - Reception - Jobwise Limited London (1999-01)

National certificate in Further Education in Telematics (Intermediate) and City & Guilds 1&2 in Word Processing - Telematics and Word Processing - Women's Technology & Education Centre, Liverpool (1997-01 - 1999-12)

Secretarial Foundation course/Medical Secretary - Secretarial Studies - Charles Wooton College of FE - Liverpool (1989-01 - 1991-12)