Ruby Groombridge

Highly reliable and customer-focused professional with extensive experience across hospitality, events, and animal care roles. Proven ability to manage bookings, events, and day-to-day operations while maintaining exceptional service standards. Experienced in supervisory and assistant management positions, supporting senior management, leading teams, and ensuring smooth, efficient operations in fast-paced environments.

Equally confident working independently or as part of a team, with strong organisational, time-management, and communication skills. Also experienced in horse grooming and stable management, demonstrating responsibility, attention to detail, and a strong commitment to welfare and safety.

Multi-Site Sale Executive at Heaven's Kitchen (2025-08 – Present)

• Manage all incoming bookings and events, acting as the primary point of contact to ensure seamless coordination from initial enquiry through to event delivery.
• Oversee all pre-orders and booking details, liaising closely with clients and internal teams to ensure accuracy, efficiency, and a high-quality guest experience.
• Coordinate event schedules and staffing requirements, ensuring smooth operations, effective time management, and adherence to timelines.
• Supervise venue operations during events, maintaining service standards, resolving issues in real time, and ensuring customer satisfaction.
• Act as Venue Supervisor, representing the General Manager in their absence and taking responsibility for staff leadership, operational decision-making, and overall venue performance.
• Support and manage staff on shift, ensuring compliance with company procedures, health & safety standards, and excellent customer service.

Front of House Staff at Monte Forte (2024-02 – 2025-08)

• Delivered friendly, efficient front-of-house service in a fast-paced pizza restaurant, ensuring a welcoming and positive experience for all guests.
• Took customer orders accurately in person and over the phone, handling payments and managing reservations where required.
• Coordinated closely with kitchen staff to ensure timely service, order accuracy, and smooth communication during busy service periods.
• Managed table service, seating, and turnover to maximise efficiency while maintaining high service standards.
• Handled customer enquiries and resolved issues professionally to ensure satisfaction and repeat business.
• Maintained cleanliness and organisation of the front-of-house area in line with health & safety and hygiene standards.
• Supported team members during peak periods, demonstrating flexibility, teamwork, and a strong work ethic.

Grooming horses at Surrey (2023-01 – 2024-02)

• Provided daily care and grooming for horses, ensuring high standards of welfare, cleanliness, and presentation at all times.
• Carried out grooming, tacking up, mucking out, feeding, and watering in line with individual horse needs and stable routines.
• Assisted with exercising horses, turning out, and bringing in, ensuring safe handling and attention to horse behaviour.
• Maintained cleanliness and organisation of stables, yards, and equipment, following health & safety and animal welfare standards.
• Monitored horse condition and behaviour, reporting any health or welfare concerns promptly to senior staff.
• Supported general yard duties, demonstrating reliability, physical stamina, and strong attention to detail.

Assistant Manager (Full Time) at Six bells farnham (2023-01 – 2024-02)

• Supported the General Manager in the day-to-day running of the venue, ensuring smooth operations and consistently high service standards.
• Supervised and motivated staff across all shifts, providing clear leadership, training, and on-the-spot support to maintain productivity and morale.
• Managed staff scheduling, timekeeping, and shift planning to ensure appropriate staffing levels and efficient operations.
• Oversaw customer service standards, proactively resolving guest issues and ensuring a positive experience at all times.
• Assisted with stock control, ordering, and inventory management to minimise waste and control costs.
• Ensured compliance with health & safety regulations, company policies, and operational procedures.
• Acted as Manager on Duty when required, taking responsibility for decision-making, staff management, and overall venue performance.

Supervisor at PizzaExpress Restaurant (2018-09 – 2020-09)

• Supervised daily front-of-house operations, ensuring smooth service and consistently high customer service standards.
• Led, supported, and motivated team members during shifts, allocating duties and ensuring efficient workflow.
• Managed staff timekeeping, breaks, and shift coordination to maintain productivity and service quality.
• Acted as the main point of contact for customer queries and complaints, resolving issues promptly and professionally.
• Supported management with opening and closing procedures, cash handling, and end-of-day reporting.
• Ensured compliance with health & safety, food hygiene, and company policies at all times.
• Assisted with training new staff members and maintaining a positive, team-focused working environment.

Waitress

English Language – The Alderwood Senior School (2020-06)

Travel & Tourism – Farnborough college of technology