Ruby Santos

Results-driven hospitality professional with experience generating corporate and long-stay revenue in Dubai's competitive hotel and serviced apartment sector. Proven ability to secure corporate accounts, negotiate profitable contracts, and maintain long-term client relationships while ensuring operational excellence.

Cluster Sales Executive – Long Stay & Corporate - Millennium Hotels (Al Barsha, Montrose & Atria Business Bay) - Dubai, UAE

(2024-11)

Lead corporate and long-stay sales initiatives across three properties, supporting overall cluster revenue performance.

• Manage and grow a portfolio of corporate, relocation, and transient accounts to increase market share.
• Negotiate rate agreements and contracts aligned with revenue strategy and profitability targets.
• Identify new business opportunities through proactive prospecting and relationship development.
• Collaborate with Revenue, Front Office, and Reservations teams to optimize occupancy and ADR performance.

Property Manager - Alliance Ventura Holiday Homes - Dubai, UAE

(2023-11 - 2024-10)

Managed short-term rental portfolio operations and profitability.

• Coordinated maintenance and property improvements.
• Strengthened owner relationships and tenant satisfaction.

Sales Coordinator - ServicedApartments.ae - Dubai, UAE

(2022-02 - 2023-11)

Converted inbound leads into bookings for corporate & group stays.

• Managed contracts, listings, invoicing, and booking accuracy.
• Resolved booking issues and maintained online platform data.

Operations Coordinator - Frank Porter Holiday Homes - Dubai, UAE

(2021-08 - 2022-02)

Oversaw guest transitions and operational scheduling.

• Maintained inventory and operational efficiency.

Front Desk Agent - Grosvenor House, a Luxury Collection Hotel Dubai - Dubai, UAE

(2021-02 - 2021-08)

Delivered 5-star guest service from check-in to check-out in a high-profile luxury property.

• Managed guest relations, billing, room allocations, and complaint resolution.
• Strengthened commercial awareness and guest engagement skills within a luxury brand environment.

Order Taker → Promoted to Telephone Operator - Waldorf Astoria Dubai Palm Jumeirah - Dubai, UAE

(2018-11 - 2021-02)

Earned promotion based on strong performance and service excellence.

• Managed high-volume internal and external guest communications with precision and professionalism.
• Handled VIP requests, wake-up calls, guest inquiries, and service recovery cases.
• Coordinated closely with Front Office, Housekeeping, Engineering, and F&B to ensure seamless guest experience.

BS - Hospitality Management - Lyceum of the Philippines University