Rukayat Akande

Reliable and organised customer service professional with over 6 years' experience in customer support, administration, and client relationship management across diverse industries. Experienced in handling inbound and outbound calls, using CRM and Sitelink systems, and serving as the first point of contact for customers. Recognised for excellent communication, problem-solving skills, and the ability to provide efficient solutions in fast-paced environments.

Seeking a customer service or sales advisory role where I can contribute to operational excellence and deliver outstanding client experiences.

Customer service advisor at Southwest Recruitment (Present)

• Used Salesforce to manage customer accounts, log call outcomes, track cases, and update records accurately.
• Handling inbound customer calls.
• Responding to customer emails, chats and messages using Problem solving and trouble shooting.
• Logging information accurately.
• Providing excellent customer care.

Customer Service Officer at TsT Event LTD (2025-03 – 2026-03)

• Assist passengers with journey disruptions, accessibility needs, and travel information.
• Direct customers to correct bays and provide real-time updates on arrivals.
• Ensure safety announcements are delivered accurately and professionally.
• Maintain calm and professional communication with passengers in stressful situations.
• Achievements: Improved passenger satisfaction scores by 15% through proactive assistance and timely communication.

Customer Care Executive at Safeguard CFV LTD (2023-08 – 2025-10)

• Responded promptly to customer communications, ensuring high-quality service.
• Investigated complex issues, liaised with internal teams, and resolved escalated complaints.
• Evaluated service performance to improve delivery quality.
• Supported event campaigns and client research projects.
• Achievements: Resolved 95% of escalated complaints on first contact, boosting client retention.

Customer Care Agent (Remote) at 95 Studio (2021-10 – 2023-07)

• Scheduled client shoots, sourced locations, and provided timely updates.
• Maintained detailed customer profiles to personalise experiences.
• Delivered remote support and managed client feedback.
• Managed large customer databases with accuracy.
• Achievements: Streamlined booking processes, reducing errors by 25%, and increased repeat bookings.

Customer Service Associate at Minifurnitures Ltd (2018-10 – 2021-10)

• Delivered product demonstrations to increase engagement and sales.
• Maintained customer databases for promotional campaigns.
• Collected and analysed feedback for service improvements.
• Provided technical support and guided customers through product use.
• Achievements: Increased product adoption rates by 20% through proactive engagement.

Bachelor of Arts in Political Science and International Relations – University of Abuja (2017)