Ruksaar Shaik

Detail-focused operations professional with 6+ years' experience in data entry, cash handling, financial reconciliation and customer service across retail and BPO environments. Proven record of cutting repeat complaints by 30%, lifting positive customer feedback by 25%, and training 25+ staff on operating procedures. Fast, accurate typist and confident daily user of MS Excel, CRM systems and Office 365.

Available immediately for data entry, store/retail assistant, or email and online customer support roles, full-time or part-time.

Trainee Operations Manager - Smash Operations - London, UK

(2024-04 - 2026-08)

• Resolved customer complaints and queries by phone, email and in person, contributing to a 25% increase in positive feedback.
• Maintained accurate records and documentation to support daily department administration, including filing and data updates.
• Delivered structured training sessions for new staff, improving efficiency and retention by 20%.
• Supervised daily operations and delegated tasks across the team, improving workflow efficiency by 15%.
• Built strong working relationships with colleagues, management and customers through clear written and verbal communication.

Shift Manager - Smash Operations - London, UK

(2022-11 - 2024-02)

• Balanced tills, supervised cash handling and reconciled registers with full accuracy across every shift.
• Identified root causes of customer complaints and implemented fixes, cutting repeat complaints by 30%.
• Trained 25+ new employees on company policies, customer service standards and till procedures.
• Scheduled staff rotas to ensure adequate coverage during peak hours, in line with working-time regulations.
• Handled emergency and high-pressure situations calmly, keeping customers and staff safe.

International Student Ambassador - University of East London - London, UK

(2023-02 - 2024-03)

• Answered prospective student queries by email and in person at 10+ open days and campus events for 500+ attendees.
• Represented the university at educational fairs and 15+ online webinars, supporting a 30% increase in enquiries.

Operations Assistant - Sutherland Global Services - Hyderabad, India

(2021-02 - 2022-09)

• Entered, checked and maintained operational data to support planning and reporting, improving process accuracy by 15%.
• Reviewed contracts and vendor agreements with legal counsel, negotiating terms that cut service costs by 20%.
• Managed customer queries and complaints by phone and email, increasing customer retention by 25%.

Customer Service Executive - Sutherland Global Services - Hyderabad, India

(2020-02 - 2021-02)

• Handled 100+ customer queries daily by email and live chat, resolving complaints and providing accurate information.
• Improved customer satisfaction ratings by 30% through prompt, accurate written responses.

Master of Business Administration (MBA) - Supply Chain & Logistics Management - University of East London

Diploma of Higher Education - Leadership & Management - Smash Operations

BSc - Computer Science - Osmania University

CompTIA A+ - Employment Solutions – College for Technical Education