Rupam Shah

Content Operations and Media Delivery leader with extensive experience managing content workflows, scheduling, publishing coordination, stakeholder engagement and operational delivery across broadcast and hybrid media environments. Proven track record leading cross-functional teams, driving operational improvements, managing escalations and ensuring content readiness across high-volume content portfolios. Experienced in working with production partners, broadcasters, technical teams and international stakeholders to deliver accurate, compliant and audience-focused content experiences.

Key achievements include the launch of Star Gold International (US), the operational relaunch of Ishara TV and the transformation of QTV's hybrid broadcast–digital content model.

Customer Operations Associate at Bupa UK (2025-11 – Present)

• Support customer operations within a regulated environment, ensuring service accuracy, compliance and quality standards.
• Investigate customer queries and contribute to process improvements that enhance operational efficiency and customer experience

Sr. Manager – Content & Operations at QTV (QYOU Media) (2022-01 – 2024-11)

• Led end-to-end content operations across India’s first hybrid television channel, coordinating content, production, digital, marketing and technical teams.
• Directed operational delivery for original productions, ensuring alignment on schedules, approvals and delivery milestones.
• Managed creator partnerships, content supply workflows and compliance reviews supporting publication requirements.
• Acted as the primary escalation point for operational issues and introduced workflow improvements that improved delivery accuracy and turnaround times.
• Supported performance reporting, recruitment and development of operational team members.

Consultant – Fiction (Content & Operations) at Ishara TV (IN10 Media) (2021-07 – 2022-01)

• Managed the operational relaunch of the channel, coordinating activities across Programming, Marketing, Legal, Post-Production, Telecast and Vendor teams.
• Established content delivery workflows, planning frameworks and operational processes supporting channel launch readiness.
• Developed tracking tools, delivery grids and operational templates that improved visibility and workflow efficiency.
• Coordinated asset readiness, scheduling requirements and delivery validation with technical and operational teams.
• Conducted quality reviews and operational checks to ensure compliance with channel and broadcast standards.

Associate Deputy Editor – Fiction at Star Plus (Disney Star) (2018-07 – 2020-03)

• Managed operational execution across multiple flagship fiction properties within a fast-paced daily content environment.
• Coordinated production, creative, marketing and technical teams to ensure timely delivery of content and launch requirements.
• Maintained visibility across content pipelines, supporting scheduling, launch readiness and operational execution.
• Incorporated audience and performance insights into planning and delivery decisions.

Associate Executive Producer – Fiction at Star Utsav (Disney Star) (2013-11 – 2018-07)

• Oversaw channel operations supporting programme launches, special events and regional language adaptations.
• Managed scheduling, delivery planning and quality assurance activities across multiple stakeholders.
• Worked with design, programming and technical teams to validate content presentation and viewer experience while mentoring operational team members.

Operations Manager – OAP at Sony Entertainment Television (2012-07 – 2013-11)

• Managed campaign operations and workflow planning across creative, production and vendor teams.
• Led operational delivery for major channel campaigns and launches while maintaining service levels and delivery timelines.
• Managed direct and indirect teams, ensuring quality execution across multiple concurrent projects.

Manager – Content & Operations at Colors Cineplex (Viacom18) (2011-10 – 2012-07)

• Coordinated operational readiness activities supporting the launch of a new Hindi movie channel.
• Managed asset delivery, scheduling coordination and stakeholder alignment to ensure successful launch execution.

Sr Producer – International Content & Operations at Star Gold (Disney Star) (2004-08 – 2011-03)

• Spearheaded the operational launch of Star Gold International for the US market, overseeing monthly content planning, scheduling, delivery coordination and launch readiness activities.
• Managed cross-border collaboration between India and US teams, ensuring smooth operational execution and compliance with international broadcast requirements.
• Coordinated content acquisition planning, scheduling, formatting and operational delivery for a channel serving the Indian diaspora audience.
• Maintained operational oversight of content availability, transmission readiness and publishing schedules across international stakeholders.
• Supported reporting, issue resolution and stakeholder communication to ensure uninterrupted channel operations.

Bachelor in Mass Media – Mumbai University