Ruqayya Khan

Highly experienced healthcare and governance professional with a strong background in NHS clinical services, performance monitoring, commissioning support, and senior-level administration. Demonstrates extensive experience supporting healthcare providers, ensuring contractual compliance, improving service delivery, and maintaining high standards of patient care. Skilled in multi-agency coordination, stakeholder engagement, governance documentation, and working within regulated environments.

Adaptable, detail-oriented, and capable of managing complex workloads to strict deadlines.

Business Support Administrator - Staffordshire & Stoke-on-Trent Integrated Care Board (ICB)

(2024-10 - 2025-10)

• Provided governance and administrative oversight across seven healthcare provider contracts.
• Coordinated and attended performance and quality assurance meetings with NHS Trusts and private sector providers.
• Monitored service delivery standards, identifying breaches and supporting corrective action planning.
• Prepared detailed agendas, circulated briefing papers, and ensured documentation was distributed in advance of meetings.
• Produced high-quality, accurate minutes within strict deadlines, capturing key actions and escalation points.
• Tracked action logs and followed up on performance improvement measures to ensure accountability.
• Acted as liaison between commissioners, hospitals, and external stakeholders.
• Ensured compliance with governance frameworks, confidentiality requirements, and data protection standards.

Phlebotomist - Oxford University Hospitals NHS Foundation Trust

(2023-07)

• Perform venipuncture in accordance with infection prevention and clinical best practice guidelines.
• Obtain informed consent and provide reassurance to patients across diverse clinical environments.
• Deliver phlebotomy services across multiple wards within Oxford University Hospitals NHS Foundation Trust sites.
• Provide outpatient phlebotomy services at John Radcliffe Hospital, managing high patient volumes effectively.
• Accurately label, package, and dispatch specimens to laboratories within required timeframes.
• Maintain detailed patient records and resolve specimen discrepancies proactively.
• Work collaboratively with nursing and multidisciplinary teams to support safe patient care.
• Participate in audits and service improvement initiatives.
• Maintain stock control and ensure clinical areas remain operationally prepared.

Business Support Administrator - Buckinghamshire, Oxfordshire & West Berkshire (BOB) Integrated Care Board (ICB)

(2021-11 - 2023-03)

• Processed and assessed funding requests for elderly and vulnerable patients requiring additional care support.
• Attended multi-agency meetings with local council representatives to support care planning.
• Provided comprehensive administrative support to senior managers and portfolio teams.
• Organised meetings, prepared reports, and maintained efficient administrative systems.
• Managed confidential correspondence in line with data protection policies.
• Coordinated workshops, stakeholder events, and internal meetings.
• Acted as first point of contact for internal and external enquiries.

Supervisor – COVID & Vaccination Hub

(2021-09 - 2021-11)

• Supervised safe clinical delivery within a mass vaccination environment.
• Provided oversight of immunisation teams, ensuring adherence to evidence-based protocols.
• Reviewed complex medical histories and supported safe clinical decision-making.
• Managed vaccine preparation, documentation, and quality assurance processes.
• Communicated complex medical information clearly and handled sensitive conversations professionally.
• Worked independently with minimal supervision in a high-pressure setting.

Medical Secretary & Phlebotomist - Buckinghamshire Healthcare NHS Trust

(2021-12 - 2021-09)

Medical Secretary Responsibilities

• Provided full secretarial support to Consultant Radiologists.
• Managed urgent and routine clinical reports within strict deadlines.
• Coordinated consultant diaries, clinics, meetings, and governance activities.
• Supported quality assurance audits and compliance processes.
• Liaised with GPs, clinicians, patients, and multidisciplinary teams.
• Managed transcription workloads to meet referral-to-treatment targets.
• Handled complaints in line with Trust policies and procedures.
• Collected blood samples across wards and outpatient departments.
• Maintained strict infection control standards.
• Provided reassurance and professional support to vulnerable patients.
• Transported specimens safely and efficiently.

GCSE - English

GCSE - Maths

GCSE - Science

GCSE - Travel & Tourism

GCSE - Media

GCSE - Design & Technology

GCSE - Religious Studies

GCSE - IT