Ruth-Ann

People-focused and organised professional with hands-on experience working within iQ Student Accommodation, providing a welcoming and responsive experience for residents while supporting the day-to-day running of the site. Confident working in a busy reception environment, handling enquiries, resolving issues, supporting residents and maintaining high standards across daily operations. I bring strong communication, customer service and organisational skills, alongside experience working independently and as part of a team.

Having already developed an understanding of iQ's systems, standards and resident-focused approach as a temporary team member, I am eager to continue contributing to the site as a Resident Experience Advisor.

Resident Experience Advisor - iQ Student Accommodation (Hammersmith) - Hammersmith

(2026-07)

• Run a busy reception desk, providing responsive support and assistance to residents while maintaining a safe, welcoming and positive environment.
• Manage and resolve resident enquiries across email and digital communication channels, providing clear, prompt and professional responses.
• Utilise StarRez and other digital platforms to log enquiries, track progress and maintain accurate, up-to-date records of resident interactions and actions.
• Deliver excellent customer service by identifying resident needs, resolving issues efficiently and escalating complex queries to the appropriate teams when required.
• Organise and support resident events, assist with move-in and move-out processes, and conduct room inspections to maintain high standards across the site.
• Support day-to-day site operations by collaborating with colleagues, providing effective handovers and completing assigned actions reliably and efficiently.
• Ensure compliance with health and safety policies and procedures, accurately checking relevant documentation and maintaining required records.

Academic Student Representative - The University Of Sheffield

(2024-09 - 2026-06)

• Assisted students with navigating the right academic tools and resources to support their success
• Collaborated with other student reps to discuss and implement new initiatives aimed at enhancing student life and academic experience.
• Acted as a liaison between students and faculty, communicating student concerns and feedback.

Homeless Outreach Volunteer - Homeless Outreach, London - London

(2019-06)

• Foster a welcoming and inclusive environment for individuals experiencing homelessness, building trust with service users from diverse backgrounds
• Gain direct insight into the challenges faced by the local community, identifying emerging issues such as food insecurity and lack of access to local services.
• Work as part of a dedicated team to coordinate food distribution, ensuring the project runs efficiently and safely to meet the immediate needs of vulnerable residents.
• Utilise strong listening and communication skills to offer support and guidance, often in high-pressure and sensitive situations

Recreational Supervisor - Norton Sports park/ Goodwin Sport Centre - Sheffield

(2023-04 - 2026-06)

• Lead team briefings to ensure staff are clear on roles, safety procedures and daily priorities
• Conduct routine safety checks, including defibrillator readiness and first aid provision
• Supervise day-to-day operations, allocating tasks and coordinating staff to maintain efficient service delivery
• Deliver high standard of customer service, responding to queries and resolving issues effectively
• Adapt plans in real time to respond to operational challenges and maintain safety standards

Staff Member - Honest Burgers - London

(2020-06 - 2023-04)

• Delivered a high standard of customer service in a fast-paced restaurant environment
• Managed customer expectations during busy periods through clear and effective communication
• Resolved customer queries and complaints professionally, maintaining a positive experience
• Worked collaboratively with kitchen and front of house teams to ensure efficient service delivery
• Handled transactions accurately and maintained attention to detail under pressure

Labour Market Analyst Intern - Department For Work And Pensions - Sheffield

(2025-06 - 2025-07)

• Conducted quantitative research on serious youth violence and its links to NEET (Not in Education, Employment or Training) status
• Analysed national datasets by age, gender, ethnicity and region to identify key risk factors
• Collaborated with a colleague to combine quantitative and qualitative findings into a cohesive policy summary
• Explored the impact of social inequalities, school exclusion, and regional deprivation on youth outcomes
• Presented research findings to senior DWP officials, contributing to policy discussions around youth violence prevention

Teaching Assistant - Woodfield School - London

(2019-06 - 2019-06)

• Supported teachers in delivering individualised education plans (IEPs) for students with special needs.
• Supported students with daily activities, promoting independence and social skills
• Implemented classroom management techniques to maintain a learning environment that was conducive to learning and student focus.
• Monitored student progress and provided feedback to teachers and parents.
• Assisted with personal care tasks and ensured student safety and wellbeing.

Bachelor's degree - Applied Social Sciences with Criminology - The University Of Sheffield (2023-09 - 2026-07)

BTEC Applied Science Extended Diploma - Applied Science - Richmond Upon Thames College (2020-09 - 2022-07)

GCSE - General Education - Claremont Highschool Chrysalis Academy Trust (2015-09 - 2020-07)