Resident Experience Advisor - iQ Student Accommodation (Hammersmith) - Hammersmith
(2026-07)
- Run a busy reception desk, providing responsive support and assistance to residents while maintaining a safe, welcoming and positive environment.
- Manage and resolve resident enquiries across email and digital communication channels, providing clear, prompt and professional responses.
- Utilise StarRez and other digital platforms to log enquiries, track progress and maintain accurate, up-to-date records of resident interactions and actions.
- Deliver excellent customer service by identifying resident needs, resolving issues efficiently and escalating complex queries to the appropriate teams when required.
- Organise and support resident events, assist with move-in and move-out processes, and conduct room inspections to maintain high standards across the site.
- Support day-to-day site operations by collaborating with colleagues, providing effective handovers and completing assigned actions reliably and efficiently.
- Ensure compliance with health and safety policies and procedures, accurately checking relevant documentation and maintaining required records.
Academic Student Representative - The University Of Sheffield
(2024-09 - 2026-06)
- Assisted students with navigating the right academic tools and resources to support their success
- Collaborated with other student reps to discuss and implement new initiatives aimed at enhancing student life and academic experience.
- Acted as a liaison between students and faculty, communicating student concerns and feedback.
Homeless Outreach Volunteer - Homeless Outreach, London - London
(2019-06)
- Foster a welcoming and inclusive environment for individuals experiencing homelessness, building trust with service users from diverse backgrounds
- Gain direct insight into the challenges faced by the local community, identifying emerging issues such as food insecurity and lack of access to local services.
- Work as part of a dedicated team to coordinate food distribution, ensuring the project runs efficiently and safely to meet the immediate needs of vulnerable residents.
- Utilise strong listening and communication skills to offer support and guidance, often in high-pressure and sensitive situations
Recreational Supervisor - Norton Sports park/ Goodwin Sport Centre - Sheffield
(2023-04 - 2026-06)
- Lead team briefings to ensure staff are clear on roles, safety procedures and daily priorities
- Conduct routine safety checks, including defibrillator readiness and first aid provision
- Supervise day-to-day operations, allocating tasks and coordinating staff to maintain efficient service delivery
- Deliver high standard of customer service, responding to queries and resolving issues effectively
- Adapt plans in real time to respond to operational challenges and maintain safety standards
Staff Member - Honest Burgers - London
(2020-06 - 2023-04)
- Delivered a high standard of customer service in a fast-paced restaurant environment
- Managed customer expectations during busy periods through clear and effective communication
- Resolved customer queries and complaints professionally, maintaining a positive experience
- Worked collaboratively with kitchen and front of house teams to ensure efficient service delivery
- Handled transactions accurately and maintained attention to detail under pressure
Labour Market Analyst Intern - Department For Work And Pensions - Sheffield
(2025-06 - 2025-07)
- Conducted quantitative research on serious youth violence and its links to NEET (Not in Education, Employment or Training) status
- Analysed national datasets by age, gender, ethnicity and region to identify key risk factors
- Collaborated with a colleague to combine quantitative and qualitative findings into a cohesive policy summary
- Explored the impact of social inequalities, school exclusion, and regional deprivation on youth outcomes
- Presented research findings to senior DWP officials, contributing to policy discussions around youth violence prevention
Teaching Assistant - Woodfield School - London
(2019-06 - 2019-06)
- Supported teachers in delivering individualised education plans (IEPs) for students with special needs.
- Supported students with daily activities, promoting independence and social skills
- Implemented classroom management techniques to maintain a learning environment that was conducive to learning and student focus.
- Monitored student progress and provided feedback to teachers and parents.
- Assisted with personal care tasks and ensured student safety and wellbeing.
