Ruth Evans

I am an ambitious and hardworking individual that is keen to learn new skills and build upon my existing experience. With strong experience in the customer service industry, I am seeking a new long-term career which will enable me to transfer my sales, customer service and communication skills to a fast-paced professional environment.

Sale Ledger Assistant - Healthcare Homes - Colchester

(2026-01 - 2026-05)

• Managed the sales ledger for the care home, ensuring accurate invoicing and payment processing.
• Maintained resident and client accounts, updating records and resolving account queries.
• Allocated payments, reconciled accounts, and monitored outstanding balances.
• Chased overdue payments professionally while maintaining confidentiality and sensitivity.
• Processed invoices, credit notes, and direct payments in line with company procedures.
• Liaised with residents' families, local authorities, and internal departments regarding billing queries.
• Ensured all financial records were accurate, compliant, and updated to company and GDPR standards.

Accounts Receivable Accounts Assistant/Credit Controller/Returns - French Connection - Purfleet

(2021-12 - 2025-12)

• Handled customer service queries, returns, and aged debt collection professionally.
• Managed customer accounts, including payment allocation, reconciliations, and credit limit setup.
• Processed invoices, credit notes, cash postings on SAP, and customer card payments.
• Arranged goods collections and completed export customs invoices for EU returns.
• Maintained accurate customer records, updated account details, and completed month-end reports.
• Liaised with sales teams and head office to resolve customer queries efficiently.

Customer Service Advisor & Dotcom Picker - TESCO - Mayflower Retail Park, Gardiners Link, Basildon SS14 3HZ

(2018-11 - 2021-12)

• Completed and exceeded daily targets.
• Always ensured maximum cleanliness and tidiness of the store and back rooms.
• Remained adaptable to meet the ever-changing demands from the business and industry.
• Followed and gave instructions to better construct the store.
• Served customers with pleasure enhancing their shopping experience.
• Remained available for the customers and my colleagues.

Warehouse Operative - Amazon - Amazon UK Services Ltd, London Distribution Park, Windrush Road, Tilbury, RM18 7AN

(2017-12 - 2018-01)

• Retrieved e-codes and selected items with strict attention to detail.
• Packaged items professionally for dispatch, placing them in designated positions.
• Maintained composure in a fast-paced, physical environment.
• Organized and maintained stock levels efficiently.
• Optimized warehouse space for safety and organization.
• Inspected products accurately to ensure they are undamaged before dispatch.

Warehouse Operative - Argos - Argos Distribution Centre, Basildon SS14 3FF

(2017-09 - 2017-12)

• Met strict deadlines and picking rates in a dynamic environment.
• Accurately communicated information provided by staff.
• Maintained composure in a demanding physical role.
• Kept the warehouse workspace clean and safe.
• Delivered exceptional customer service on the shop floor.

Hairdressing Apprenticeship - Cut Inn - 17 St John's Way, Corringham, Stanford-le-Hope SS17 7NA

(2015-04 - 2017-07)

• Completed a salon apprenticeship while studying towards qualifications.
• Gained strong knowledge of salon operations and daily responsibilities.
• Managed reception duties, welcomed clients, and booked appointments via phone, email, and face-to-face.
• Developed skills in blow-drying, styling, cutting, perming, relaxing, and hair treatments.
• Built strong product knowledge and sales skills through customer interaction and promotions.
• Thrived in a fast-paced, customer-focused environment with excellent time management skills.

Sales Assistant - WHSmith - 29 Town Square, Basildon, SS14 1BA

(2014-10 - 2015-04)

• Welcomed and assisted customers with a professional service.
• Gained experience operating tills, and supporting customers with self-checkouts.
• Delivered excellent customer service to ensure high levels of customer satisfaction.
• Developed strong product knowledge and maintained fully stocked shop displays.
• Maintained store cleanliness, organisation, and accurate product labelling.
• Kept up to date with product information and promotions to support sales.

Sales Administrator - Hallmark Coins - 8, Weston Chambers, Weston Road, Southend-on-Sea, SS1 1AT

(2014-06 - 2014-10)

• Delivered strong telephone and face-to-face customer service.
• Promoted products, shared updates, and encouraged sales.
• Built positive customer relationships and handled aftersales support professionally.
• Maintained accurate customer records in line with GDPR standards.
• Supported team morale and contributed to sales targets.

GCSE - Woodlands School (2008-09 - 2013-05)