Sale Ledger Assistant - Healthcare Homes - Colchester
(2026-01 - 2026-05)
- Managed the sales ledger for the care home, ensuring accurate invoicing and payment processing.
- Maintained resident and client accounts, updating records and resolving account queries.
- Allocated payments, reconciled accounts, and monitored outstanding balances.
- Chased overdue payments professionally while maintaining confidentiality and sensitivity.
- Processed invoices, credit notes, and direct payments in line with company procedures.
- Liaised with residents' families, local authorities, and internal departments regarding billing queries.
- Ensured all financial records were accurate, compliant, and updated to company and GDPR standards.
Accounts Receivable Accounts Assistant/Credit Controller/Returns - French Connection - Purfleet
(2021-12 - 2025-12)
- Handled customer service queries, returns, and aged debt collection professionally.
- Managed customer accounts, including payment allocation, reconciliations, and credit limit setup.
- Processed invoices, credit notes, cash postings on SAP, and customer card payments.
- Arranged goods collections and completed export customs invoices for EU returns.
- Maintained accurate customer records, updated account details, and completed month-end reports.
- Liaised with sales teams and head office to resolve customer queries efficiently.
Customer Service Advisor & Dotcom Picker - TESCO - Mayflower Retail Park, Gardiners Link, Basildon SS14 3HZ
(2018-11 - 2021-12)
- Completed and exceeded daily targets.
- Always ensured maximum cleanliness and tidiness of the store and back rooms.
- Remained adaptable to meet the ever-changing demands from the business and industry.
- Followed and gave instructions to better construct the store.
- Served customers with pleasure enhancing their shopping experience.
- Remained available for the customers and my colleagues.
Warehouse Operative - Amazon - Amazon UK Services Ltd, London Distribution Park, Windrush Road, Tilbury, RM18 7AN
(2017-12 - 2018-01)
- Retrieved e-codes and selected items with strict attention to detail.
- Packaged items professionally for dispatch, placing them in designated positions.
- Maintained composure in a fast-paced, physical environment.
- Organized and maintained stock levels efficiently.
- Optimized warehouse space for safety and organization.
- Inspected products accurately to ensure they are undamaged before dispatch.
Warehouse Operative - Argos - Argos Distribution Centre, Basildon SS14 3FF
(2017-09 - 2017-12)
- Met strict deadlines and picking rates in a dynamic environment.
- Accurately communicated information provided by staff.
- Maintained composure in a demanding physical role.
- Kept the warehouse workspace clean and safe.
- Delivered exceptional customer service on the shop floor.
Hairdressing Apprenticeship - Cut Inn - 17 St John's Way, Corringham, Stanford-le-Hope SS17 7NA
(2015-04 - 2017-07)
- Completed a salon apprenticeship while studying towards qualifications.
- Gained strong knowledge of salon operations and daily responsibilities.
- Managed reception duties, welcomed clients, and booked appointments via phone, email, and face-to-face.
- Developed skills in blow-drying, styling, cutting, perming, relaxing, and hair treatments.
- Built strong product knowledge and sales skills through customer interaction and promotions.
- Thrived in a fast-paced, customer-focused environment with excellent time management skills.
Sales Assistant - WHSmith - 29 Town Square, Basildon, SS14 1BA
(2014-10 - 2015-04)
- Welcomed and assisted customers with a professional service.
- Gained experience operating tills, and supporting customers with self-checkouts.
- Delivered excellent customer service to ensure high levels of customer satisfaction.
- Developed strong product knowledge and maintained fully stocked shop displays.
- Maintained store cleanliness, organisation, and accurate product labelling.
- Kept up to date with product information and promotions to support sales.
Sales Administrator - Hallmark Coins - 8, Weston Chambers, Weston Road, Southend-on-Sea, SS1 1AT
(2014-06 - 2014-10)
- Delivered strong telephone and face-to-face customer service.
- Promoted products, shared updates, and encouraged sales.
- Built positive customer relationships and handled aftersales support professionally.
- Maintained accurate customer records in line with GDPR standards.
- Supported team morale and contributed to sales targets.
