Ruth Neilson

Dedicated, hardworking and compassionate professional with extensive experience supporting vulnerable children, young people and adults. Six years in children's residential care following previous experience in crisis intervention and safeguarding across the country. Sixteen years with previous organisation progressing from part-time administrative position to management, developing strong experience in leadership, staff management, recruitment, training, administration, customer service and day-to-day operations.

Seeking to develop career further within safeguarding and children's services. Reliable and motivated individual who works well independently and as part of a team, providing high-quality, person-centred support.

Senior Support / Team Leadership Role at Real Care Support (2020-01 – Present)

• Provide high-quality, person-centred care and support to vulnerable individuals.
• Work within a children's home environment, supporting children and young people with complex needs.
• Safeguard children and vulnerable individuals, recognising concerns and following appropriate procedures.
• Provide crisis intervention and support during challenging situations.
• Previously worked in crisis intervention across the country as part of the same organisation.
• Lead a team of support staff, providing guidance, mentoring and day-to-day support.
• Manage daily operations and ensure appropriate standards of care are maintained.
• Complete and maintain support plans and relevant documentation.
• Work closely with colleagues and other professionals to ensure individuals receive appropriate support.
• Completed NVQ Level 3 Diploma and currently progressing through Level 5.
• Completed numerous additional training courses relevant to care, safeguarding and support.

Manager at The Spectacle Factory (2004-01 – 2020-12)

Progressed from an administrative role to management over 16 years.

• Managed the day-to-day running of the business.
• Supervised, supported and developed staff.
• Recruited and interviewed new employees.
• Conducted staff appraisals and provided ongoing feedback.
• Organised and delivered staff training.
• Managed customer service and dealt with queries and complaints.
• Completed administration, filing and accounts.
• Organised meetings and maintained business records.
• Managed ordering, stock and returns.
• Used Microsoft Word and Excel for administration and business tasks.
• Organised an apprenticeship programme.
• Developed strong organisational, communication and leadership skills.

Cashier at Securicor (2003-01 – 2004-12)

• Handled and processed cash accurately.
• Filled cash machines.
• Calculated and checked cash amounts.
• Worked responsibly within a security-focused environment.

Cashier at Morrison (2001-01 – 2003-12)

• Provided customer service.
• Operated tills and handled cash accurately.
• Worked efficiently within a busy retail environment.

Care Support Worker at Marsh House Nursing Home (1998-01 – 2001-12)

• Provided care and support to residents.
• Assisted with cleaning and maintaining a safe environment.
• Prepared food and supported the day-to-day running of the nursing home.

Volunteer at Leyland Youth Centre

Volunteered with young people and families for 2 years, gaining valuable early experience in supporting vulnerable individuals.

• Worked with young mothers.
• Supported troubled and vulnerable teenagers.
• Delivered school sexual health talks.
• Worked within schools.
• Took part in residential and camping weekends.
• Built positive relationships with young people and provided practical support.

Criminology in Criminology – Runshaw Adult College (2002-01 – 2003-12)

GCSE in Multiple subjects – Runshaw College (1997-01 – 1998-12)

GCSE in Multiple subjects – Leyland St Mary's High School (1992-01 – 1997-12)