Ryan James Davies

With 12 years of IT experience and a strong specialisation in modern device management and endpoint security, I architect and deliver End User Compute (EUC) solutions that enhance security, productivity and maintain collaboration across the business. Proficient in Microsoft Intune, Entra ID, and Azure Virtual Desktop, I leverage automation—such as Azure Runbooks, Logic Apps, and custom scripting to streamline BAU processes to increase efficiency for the business. I act as a technical escalation point, giving insights and ideas into the further development of IT environments.

Infrastructure Engineer - Lyons Seafoods - Warmminster

(2019-12)

• Architecting, Deploying and Managing Microsoft Intune and enforcing security best practices.
• Configuring autopilot to streamline device setups for end users and IT.
• Deploying and maintaining AVD hosts for secure third-party access.
• Software Packaging and Deployment, leveraging PowerShell and PSADT to automate silent background installation and upgrades.
• Creating Hybrid Automations using Runbooks and Logic Apps to automate BAU and Business Processes.
• Administering Entra ID and identity protection policies.
• Hardening server and endpoint security using Microsoft Defender, adhering to strict security best practices.
• Patching 3rd-party software, Windows OS via Intune and Azure Update Manager.
• Managing factory floor display screens using Raspberry Pis and PiSignage.
• Serving as a technical escalation point and mentoring the helpdesk team.
• Writing and maintaining process documentation and policies.

3rd Line Support Engineer - Edit Agency - Bath

(2019-02)

• Overseeing Veeam 365 and onsite backups.
• Monthly WSUS server patching and system upgrades.
• Managing supplier relations, exploring new technologies.
• Serving as an escalation point for 1st and 2nd line teams.
• Mentoring junior team members.
• Administering Cisco ASA, Aironet, and Meraki APs.
• Contributing to various projects including domain migrations and data center maintenance.
• Utilizing Zabbix for server issue alerts and resolution.

2nd Line Support Engineer - Edit Agency - Bath

(2018-03 - 2019-02)

• Software deployment via PDQ and managing Veeam backups.
• SharePoint management.
• Collaborating within a 200-employee Service Desk team.
• Troubleshooting workstations and servers.
• Providing system knowledge to the service desk.

I.T Technician - Response One Ltd - Bath

(2016-01 - 2018-03)

• Daily checks and maintenance.
• Building computers and managing equipment orders.
• Providing 1st and 2nd line support to 100 employees.
• Server maintenance and support.

Apprentice I.T Technician - Response One Ltd - Bath

(2014-12 - 2016-01)

• Troubleshooting and resolving 1st Line Support Tickets.
• Managing service desk and IT equipment setup.