Sales assistant - Vodafone
(2013-05)
Delivering excellent customer service managing customer problems cashing up and closing store reach store targets an individual kps also being a key team member in both a flagship store in moving to another store. having an enhanced knowledge of the latest products i.e phones deals and package also now controls the box couts an does the business contract for the store an is a key to to the coaching on the new starters.
Floor Manager - Eat
(2012-01 - 2013-01)
- Driving and delivering a fast and friendly customer service. Managing queues effectively and aware of and addresses customer needs at all times
- Supporting other members of the team to maintain an excellent awareness of customer needs and approach them directly.
- Communicating and reviews daily/weekly branch targets for core departments, taking appropriate action where necessary
- Managing daily deployment rotas to ensure that staffing levels in all areas are sufficiently covered to meet expected service level.
- Managing regular product sampling in order to increase customer awareness of EAT products
- Handling all escalated customer complaints to a mutually satisfactory conclusion
Steward - Olympic & Paralympic
(2012-01 - 2012-12)
- I played a vital role liaising between clients and their guests
- Managed and Coordinated the athletes and media
- Controlled access points and manning static positions for long hours
Steward - Arsenal Football Club
(2009-01)
Level 2 NVQ in spectator safety
- Duties include mainly crowd control and gate management and therefore conducting myself in a suitable manner having a firm but friendly approach
Customer Sales Representative - The Money Shop London
(2009-01 - 2012-12)
- Answer customers' questions, and provided information on procedures or policies
- Responsible for managing customer accounts. Also driving sales through great customer service, marketing and cross selling our products to the customers
- Supervising my colleague and ensuring the smooth running of the shop
- Undertook managerial roles and responsibilities including the company day to day running
Stockroom Manager - On Your Bike
(2009-01 - 2009-12)
- Supported the Retail Store Manager to maximise store performance through the effective management of KPIs, ensuring trends were identified and opportunities exploited
- Ensured effective administration support to sales team to support customer service delivery inCompany Standards
- Assisted with staff selection, retention, training and performance issues to ensure a skilled and motivated workforce was able to deliver
Cashier - William Hill
(2007-01 - 2008-12)
Responsible for providing excellent customer service within the shop environment, advising customers and ensuring company policies and procedures were followed.
- General duties included the acceptance and paying out of bets, cash handling, shop promotions and marketing
Supervisor - Ted Baker
(2005-01 - 2007-12)
- Greet customers entering establishments
- Receiving payments by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Resolving customer complaints
- Maintained clean and orderly checkout areas.
- Monitored checkout stations to ensure that they have adequate cash available and that they were staffed appropriately.
Temping Assignment - Selfridges & Co
(2004-01 - 2005-12)
- Provided customer service by greeting and assisting customers, and responded to customers inquiries and complaints
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Assigned employees to specific duties
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customer
Cashier - Marks and Spencer
(2003-01 - 2004-12)
- Greeted customers and ascertained what each customer wanted or needed
- Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balanced cash drawers, and made deposits
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Computed sales prices, total purchases and received and processed cash or credit payment
- Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations
Play Worker - Southwark Council
(2000-01 - 2003-12)
- Ensured that the programme of activities delivered was interesting, valuable and appropriate to the children using the facilities
- Maximised the learning value of the activities by planning and evaluating activities
- Checked that play conditions conformed to the appropriate health and safety standards and was suitable for the group and activity planned. Contributed to the corporate responsibility for continuously checking that the premises, fences, gates, etc was secured and reported any defects promptly
- Led groups of children in specific sport, game craft and learning activities
- Manage behaviours and adapted the activity to meet the needs of groups or individuals
- Supervised the children to ensure safe use of equipment and facility without endangering themselves or other users
- Ensured that parents, carers and other visitors were made to feel welcome on visiting the play
