Ryan Monkam

Customer Relationship Management, Recruitment and Sales professional with strong experience in coaching, customer service, relationship building and target-driven environments. Sports-focused background with leadership and coaching experience, combined with recent hands-on recruitment and extensive client-facing sales experience. Friendly, confident and motivated by helping people achieve positive outcomes.

Trainee Recruitment Consultant - Willing Care Recruitment

(2026-01 - 2026-09)

• Sourced, engaged and screened candidates for live vacancies using job boards, databases and targeted outreach.
• Built strong candidate relationships, managed pipelines and kept candidates informed throughout recruitment.
• Liaised with clients, arranged interviews, managed follow-ups and matched candidates to suitable opportunities.
• Worked to activity targets and KPIs while maintaining accurate records and delivering a high level of service.
• Recruited across the Early Years sector, developing strong communication, organisation and relationship-management skills.

Sales Executive - Neilson's Financial Services

(2024-01 - 2025-12)

• Consulted with clients to understand their protection needs and recommended suitable life insurance products.
• Consistently met sales targets by explaining products clearly and building customer trust.
• Managed pipelines, followed up on leads and identified opportunities to maximise retention.

Medical Insurance Consultant - Pacific Prime

(2022-01 - 2024-12)

• Assessed customer needs and recommended tailored insurance solutions.
• Provided clear guidance throughout the consultation process and built personalised client relationships.

Customer Loyalty Advisor - XLN Telecoms

(2020-01 - 2022-12)

• Retained customers through outbound calls and identified upsell/cross-sell opportunities.
• Worked with internal teams to improve processes and strengthen customer loyalty.

Virtual Customer & Sales Advisor - Virgin Media O2

(2018-01 - 2020-12)

• Handled inbound enquiries, recommended products and upgrades, and consistently worked towards sales and conversion targets.
• Resolved issues efficiently while delivering high-quality customer service.

Sports Science, Performance & Nutrition - Pulse Premier Football

FA Level 1 - Coaching in Football - Pulse Premier Football

BTEC Level 3 Extended Diploma - Sports Coaching and Development - Pulse Premier Football (2017-01 - 2019-12)

Level 2 - Sports Leadership

Level 2 Certificate - Principles of Cyber Security - Learning Curve Group