Operations Manager at Southern Coffee Machines Co Ltd (2026-09 – Present)
- Managed all core business operations including sales, logistics, administration, and executive-level negotiations.
- Coordinated the strategic deployment of field engineers to client sites, ensuring rapid response times for urgent call-outs and technical repairs.
- Maintained strict financial oversight, executing bank reconciliation reports, invoicing, debt collection, and PAYE/tax compliance in alignment with the Director.
- Utilized QuickBooks to monitor cash flow, manage accounting records, and streamline fiscal reporting.
- Oversaw coffee production schedules and stock ordering while ensuring strict HR and Health & Safety compliance.
- Nurtured client relationships across the full sales cycle, guaranteeing orders met precise requirements and delivery timelines.
- Maintained physical and online data management frameworks in full compliance with GDPR standards.
- Negotiated closely with suppliers to secure competitive pricing, maximizing value for money while elevating service standards.
Branch Secretary / Admin Compliance Officer at Pittis (2024-03 – 2025-07)
- Drafted, transcribed, and distributed professional correspondence, documents, and business letters using standardized formats.
- Processed all incoming/outgoing mail, managed parcels, and provided high-quality clerical support (photocopying, scanning, filing).
- Maintained data privacy and securely archived sensitive branch records to preserve digital and physical filing compliance.
- Administered the membership database and updated customer records within the corporate CRM to track communications.
- Managed office calendars, coordinated diaries, and organized space and materials for meetings and executive holidays.
- Directed telephone inquiries and greeted customers promptly, ensuring an outstanding client experience.
- Facilitated inter-departmental workflows and managed office inventory levels to maximize team productivity.
Office Manager at Vectis Refrigeration Ltd (2023-10 – 2024-02)
- Coordinated office workflows, handled high-volume telephone/email inquiries, and implemented efficiency improvements.
- Managed client inquiries, generated quotations, deployed field engineers, and raised invoices using Job Logic CRM.
- Maintained records across eight distinct client portals to log job details and preserve transparent communication.
- Executed daily banking, financial reporting, and invoice reconciliation procedures utilizing QuickBooks.
- Supervised recruitment for accounting, clerical, and operations teams, while overseeing staff holiday schedules.
- Directed vendor contract negotiations to procure cost-effective office services, supplies, and parts.
- Administered the payroll system efficiently and monitored logistics to deliver business process optimizations.
Office Manager – Electrical Division at Lemlec Ltd (2023-04 – 2023-10)
- Managed day-to-day office operations, fielded client inquiries, booked appointments, and provided detailed quotes.
- Controlled divisional accounting workflows using Sage Online, including invoicing, payments, and high-accuracy data entry.
- Formed strong relationships with a diverse client base, ranging from Managing Directors and corporations to landlords and tenants.
- Supervised staff scheduling, supported senior management, and assisted in the development of new commercial contracts.
- Maintained and updated company policies to guarantee total workplace compliance with Health & Safety regulations.
Administration Assistant at The George Hotel (2022-08 – 2023-04)
- Assisted the Accounts Manager, HR Manager, and Assistant General Manager with core business functions.
- Executed daily banking, financial reporting, and invoice reconciliation procedures utilizing QuickBooks.
- Supervised recruitment for accounting, clerical, and operations teams, while overseeing staff holiday schedules.
- Directed vendor contract negotiations to procure cost-effective office services, supplies, and parts.
- Administered the payroll system efficiently and monitored logistics to deliver business process optimizations.
Self-Employed Executive PA at Vectis Holiday Homes (2022-06 – 2023-04)
- Provided dedicated administrative support to property owners, including financial data entry and correspondence management.
- Sourced vendor quotes, managed third-party contractors for repairs, and created customer feedback systems.
Self-Employed Inventory Clerk at Property Sector (2022-04 – 2022-09)
- Partnered with letting agents and tenants to execute meticulous checkout, check-in, and property condition inventories.
- Conducted on-site property evaluations and drafted detailed condition reports with precise attention to detail.
Business Development Executive at Connex Education Partnership (2021-11 – 2022-03)
- Managed recruitment lifecycles within the education sector, matching qualified candidates to live client vacancies.
- Utilized digital tools (CRM, Outlook, Teams, Zoom) to maintain customer service excellence, reporting, and forecasting.
Office Administrator / PA to Managing Director at Lemlec Ltd (2019-06 – 2021-10)
- Handled general office management, telephone inquiries, scheduling, invoicing, and banking using Sage Online.
- Managed HR processes, tracked staff hours, processed expenses, generated payroll sheets, and produced electrical certificates.
- Supervised fleet vehicle compliance, ensuring annual MOT, tax, insurance, and servicing requirements were met.
Peer Consultant and Mentor at Improvement Development Agency (IDeA) (2005-01 – 2007-12)
Secretary Executive at Community Centre Wiltshire (2004-01 – 2007-12)
Voluntary Management Committee
Personal Assistant at ADOPT (Pettigo, Ireland) (2010-01 – 2011-12)
Admin Support at Sainsburys (2012-01 – 2012-12)
Coffee & Bar Shop Manager / Morning Supervisor at UKSA (2012-01 – 2013-01)
General Manager & Office Sales Manager at Island Catering Equipment Company (2013-12 – 2017-06)
Lettings Negotiator at Watson Bull and Porter (2017-07 – 2017-10)
Recruitment Consultant | Healthcare Specialist at Healthcare Sector (2018-04 – 2018-10)
