S I Farr

An experienced administrator with over 20 years' experience within many industries, computer literate - Word, Excel, Outlook, Access, Powerpoint, Publisher, Quark Express, Landmark, Lotus Notes, Sage and SAP, Datix. Excellent organisational skills, adaptable and flexible handles pressure well, a good collaborator and communicator at all levels, who is capable of multitasking and can use own initiative when necessary.

Patient Experience and Complaints Manager at NHS Surrey and Sussex Integrated Care Board (ICB) (2024-09 – Present)

• Complaints management, acknowledging all complaints and enquiries ensuring a file is appropriately created
• Logging all complains and enquiries on datix complaints management system, chasing responses
• Reviewing all responses to ensure they cover all elements of each complaint
• Draft responses for review and exec sign off
• Managing complaints inbox
• Ensure complaints tracker is maintained and up to date
• Consult with complainants and enquirers through out the process
• Manage calls to the ICB through the complaints line, ensuring each person is taken seriously, treated with compassion and empathy
• Consulting with complainants advocates and all staff across the ICB to resolve complaints and enquiries

Patient Experience Co-ordinator at NHS Surrey Heartlands ICB (2015-09 – 2024-09)

• Complaints management, logging, acknowledging, chasing responses and drafting final responses
• Keeping complaints log up to date
• Managing complaints inbox
• Consulting with complainants, their advocacies, senior executives across the ICB

Business Administrator and Events Co-ordinator at NHS Guildford and Waverley CCG (2013-02 – 2015-09)

• Room Bookings for Meetings/Conference
• Agenda Preparation and Distribution
• Meeting Arrangements, Food and Refreshment, Projectors etc
• Taking Minutes of Meetings and Distribution
• Typing General Correspondence, Powerpoint Presentations, Excel
• Stationery ordering and general office supplies
• Travel Arrangements
• Co-ordination of any organisation events to ensure smooth running of the event
• Adhoc Duties as necessary
• Answering the phone taking messages

Temporary Assignment – Human Resources Administrator at University for the Creative Arts, Farnham (2012-09 – 2013-02)

• Application Inputting
• Arranging Interviews
• Creating Interview Schedules, booking meeting rooms, technical equipment etc for interviews
• Typing Regret Letters
• Answering the telephone
• Filing
• ID Card Management
• CRB Checks
• General On-boarding Information
• Sickness/holiday updating for all campuses
• Stationery
• Answering general queries by email/phone
• Post

Temporary Assignment – PA to Bernadette Wightman, Managing Director Sales, Emerging UK Channels at Cisco Systems (2011-12 – 2012-09)

• Room Bookings for Meetings/Conference and Telepresence Rooms and Webex
• Agenda Preparation and Distribution
• Meeting Arrangements, Food and Refreshment, Projectors etc
• Taking Minutes of Meetings and Distribution
• Typing General Correspondence, Powerpoint Presentations, Excel Spreadsheets
• Travel Arrangements
• Adhoc Duties as necessary

Temporary Assignment – Office Manager at Convatec (2011-09 – 2011-12)

• Opening and Distributing Post
• Agenda Preparation and Distribution
• Meeting Arrangements, Food and Refreshment, Projectors etc
• Taking Minutes of Meetings and Distribution
• Typing General Correspondence, Powerpoint Presentations, Excel
• Stationery ordering and general office supplies
• Travel Arrangements
• Co-ordination of any organisation events to ensure smooth running of the event
• Adhoc Duties as necessary
• Answering the phone taking messages

Temporary Assignment – PA to Charles Gloor, Managing Director, Stephen Fletcher, Operations Director, and Helen Taylor, Commercial and Pharmacy Services Manager at Alphega Europe (2011-07 – 2011-08)

• Room Bookings for Meetings
• Agenda Preparation and Distribution
• Meeting Arrangements, Food and Refreshment, Projectors etc
• Taking Minutes of Meetings and Distribution
• Typing General Correspondence
• Filing
• Answering phone dealing with queries taking messages
• Invoice sign off, checking and inputting onto system for payment by accounts department

Temporary Assignment – PA to Simon Dixon, Head of Housing and Health and Paul Tombs, Head of Education at Zurich Municipal, Farnborough (2011-04 – 2011-07)

• Room Bookings for Meetings
• Agenda Preparation and Distribution
• Meeting Arrangements, Food and Refreshment, Projectors etc
• Taking Minutes of Meetings and Distribution
• Typing General Correspondence
• Filing
• Raising Purchase Orders
• Invoice sign off
• Answering phone dealing with queries taking messages

Various Temporary Assignments at Multiple companies (The Forestry Commission, Siemen's Plc, The British Institute of Innkeeping, Pernod Ricard, Creative Support Charity, Alpha Hospitals, Proctor & Gamble) (2009-01 – 2011-04)

During the last twenty eight months temping to broaden and develop skills base whilst deciding on what role to pursue. These have been PA/Secretarial/Admin and receptionist roles.

• Typing all day to day correspondence
• Answering the telephone - taking and delivering messages as appropriate
• Diary management via outlook
• Arranging travel, booking trains/planes and hotels
• Preparing Agendas for meetings, Taking minutes and distributing
• Maintaining filing systems
• Post distribution and franking of outgoing post
• Database building and management
• Merchandising
• Invoice management and sign off
• Filing

PA to Head of Property at Waterbridge Group Ltd, Reading (2004-12 – 2008-12)

• Typing all day to day correspondence
• Answering the telephone - taking and delivering messages as appropriate
• Ensuring all legal and property portfolio files were kept up to date
• Production of schedules for monthly Property and Sales Team meetings
• Diary management
• Travel arrangements - hotels/trains/planes
• Opening post and responding as necessary
• Checking Head of Properties emails and responding as necessary
• Preparing presentations on powerpoint
• Arranging Meetings
• Minute taking
• Preparing agendas for meetings
• Aged debt management and debt collection
• Managing on a day to day basis the insurance of the property portfolio, tenants and broker liaison
• Managing expense account for Head of Property
• Inputting invoices onto system, arranging sign off and payment by accounts department

Project Secretary at St James Group Ltd, Lower Earley, Reading (2004-01 – 2004-12)

• Set up the office when site opened, ordered furniture, telephones computers, printers, and stationery
• Set up the filing system for the site from scratch following the company guidelines
• Dealt with incoming and outgoing post
• Meet and greet any visitors to the site office
• Diary management for Project Manager and Senior Surveyor on site
• Arranged meetings for Project Manager and the build team
• Minute taking and distribution
• Typing all day to day correspondence
• Arranged business/working lunches

PA to Sales Director at Wilson Storey Halliday, Wokingham (2002-01 – 2003-12)

• Typing all general correspondence, sales proposals and tenders
• Typing pre-qualification questionnaires
• Diary Management
• Travel Arrangements - booking hotels/trains/planes
• Arranging meetings
• Minute taking and distribution

Purchasing Administrator at John Mowlem & Company, Bracknell (2001-01 – 2001-12)

• Typing purchase orders on software package designed for John Mowlem
• File and distributed all purchase orders
• Answering the telephone, taking and delivering messages where appropriate
• Minute taking and distribution
• Diary management
• Checking purchase orders against invoices and arranging sign off and payment of invoices

Departmental Secretary at Initial Catering Services, Bracknell (1993-01 – 2000-12)

Education & Business and Healthcare roles

• Diary Management
• Typing day to day correspondence
• Production of marketing material, posters/menus
• Filing
• Minute taking and distribution
• Answering the telephone

Sales Secretary at Initial Catering Services, Bracknell (1993-01 – 1994-12)

• Diary Management
• Typing day to day correspondence
• Typing all sales proposals, tenders and prequalification questionnaires
• Production of marketing material, posters/menus
• Filing
• Minute taking and distribution
• Answering the telephone

Certificate in Marketing in Marketing – Bracknell & Wokingham College

Private Secretary's Certificate in Secretarial – Guildford College of Technology

RSA Typing, Word Processing and Secretarial Duties Level 1 and 2 in Secretarial – Not specified

Teeline Shorthand in Shorthand – Not specified

GCE 'O' Levels in General Education – St John The Baptist School, Woking

CSE Level in General Education – St John The Baptist School, Woking