Saba Masood

A competent, versatile, analytical, friendly, compassionate, well presented, punctual and enthusiastic individual with extensive experience in call centre work looking to build knowledge and skills, further developing future career. An individual who's thriving for a chance to become a part of a team at your company.

Insurance Specialist - SWINTON INSURANCE SPECIALIST UNIT

(2007-06)

Responsible for providing a high standard of sales and customer service as well as remaining calm when working under pressure in a busy call centre environment. Got complete knowledge of vehicle modifications and imported vehicles and got full experience of working in telephone based environment of taking inbound and outbound calls.

• Assisting customers in getting new quotes.
• Setting policies up and taking payments
• Providing the customers with great quotes by speaking to different underwriters.

Inbound Call Centre Representative - HASTINGS DIRECT INSURANCE COMPANY

(2006-01 - 2007-05)

One year experience of working in an inbound call centre.

• Call duties included providing customers car insurance quotes in an inbound call centre
• Deal with customers queries in regards to their existing policies and renewals.

A-Levels - Health and Social Care - Whalley Range 6th form (2000 - 2002)

BTEC - Health and Social Care - Whalley Range 6th form

Diploma - Media makeup and performing Arts - Whalley Range 6th form (2003 - 2004)

GCSEs - General Education - Whalley Range High School (1995 - 2000)