Sabrina Faulkner

I am qualified counsellor and have a degree in psychology with counselling. I feel helping people help themselves is my best skill. I am also a qualified hypnotherapist, life coach and psychological well-being practitioner. I have recently become an Amazon bestselling Author.

Counsellor - SRF Therapy Services - Wolverhampton

(2022-08)

I currently work for myself offering one to one counselling via online, telephone or face to face. As I am trying to build on my experience I am always looking for opportunities to work within other organisations to gain knowledge and skills from people in my position who have been working this way for a longer time than I have that I can learn from.

Counsellor - Wolverhampton LGBT+ - Wolverhampton, West Midlands

(2020-11 - 2022-09)

Volunteer counsellor working face to face and online with clients from the LGBTQIA+ community but also people in the local community. This helped me develop my integrative counselling skills.

Freelance Writer - FREELANCE - Wolverhampton

(2020-10 - 2021-04)

I write articles for a mental health magazine or for therapy websites with regards to my learning around counselling, psychology, hypnotherapy, well being and life skills.

Beauty Therapist/Manager - Kalon Beauty - Walsall

(2018-02 - 2019-12)

Working and managing a beauty room and nail bar in a small community salon. Creating offers and promotions both paper based and via social media. Collecting feedback from customers. Introducing new beauty treatments.

Providing nail treatments for customers as well as massages. I also provided a range of eye treatments including tinting and false eyelashes. I initially did all salon based but of more recent time i have started doing some mobile work with spray tanning parties and mobile massages for gyms and other spa's.

My ambition now it to work in aesthetics and i would like the opportunity to work in an aesthetics clinic and further my professional development.

Tutor/Assessor - The Education Development Service - Walsall

(2017-04 - 2018-08)

I currently teach Hospitality and Catering to young people who have been otherwise removed from a mainstream educational setting due to social, emotional and/or behavioural difficulties. These young people can be a mixture of LAC and young people living at home who just can not manage in a mainstream school. I also offer functional skills and pastoral care within my job role.

I arrange meetings with the local council partners and also help the young people to either find a permanent school placement that they are happy with and help integrate them back into a normal school routine or if they are getting ready to leave school help them to achieve a qualification and secure post 16 placements to help them progress in the future rather than the fear of becoming NEET. I also have to liaise with the governing body for the vocational course to ensure that the young people can be entered and they can leave the centre with some form of qualification even if it is a unit accreditation to say they have completed something in there time within the centre.

Functional Skills Tutor - Horizoncare and Education Group - Dudley

(2015-01 - 2017-04)

Working 1:1 with children with special education needs including Autism, Dyslexia, OCD, Dyspraxia and general cognitive inabilities. Supervising a small group of children with a range of special eduaton needs through there day. Training new members of staff.

Attending staff training. Providing educational care plans and learning journeys for students. In the absence of teaching staff providing teaching cover and instructing lessons including functional skills, Science, PSHE and Humanities.

Being able to differeniate in order to provide understanding for different abilities. Providing a comprehensive rewards scheme to maintain a positive working relationship and also improve school attendance. Maintaining a good home school contact so that there is consistancy.Helping arranging and taking part in school events including parents evening.

Medical Secretary - Wolverhampton Eye Infirmary - Wolverhampton

(2010-01 - 2015-01)

The main purpose of my job is to audio type for an A&E clinic that requires clinic letters to be typed within a 24 hour turn around. As well as typing I have to deal with phone call's from patients querying hospital appointments and medication. I also have to arrange and attend meeting with the A&E team and also the medical secretaries team.

In both team meetings I take minutes and have to type and distribute these following the meeting. On a personal level I have to ensure I stay up to date with my on personal development and continue to keep up to date with policies and procedures within my work place. I have to attend an annual appraisal with my manager to ensure that I am achieving my goals and challenging myself continuously within my job role.

• My biggest accomplishment was organising and arranging the A&E department that I work for. When I start as the team secretary there was no administration in place so I was the first person in my job role and I took the position and made it my own and made it work effectively not just for me but for everyone involved with the department but also and more importantly for the patients that were being seen within the department so that they got the care that they needed without having to chase up ap

Team Secretary - Walsall Manor Hospital - Walsall

(2008-02 - 2009-12)

As a support secretary on a day to day basis I had to offer as much administration support to the two senior secretaries within the office. I originally started out as the part time support secretary but within the first 4 weeks was asked to work full time and jumped at the opportunity.I would book in/out all the patient notes from the secretaries office. I would sort all incoming and outgoing mail.

I would direct all incoming calls as appropriate. when I had the opportunity I would type any clinic letters that were outstanding to help with the workload that the medical secretaries were struggling with.

• Working in this job role I was able to build on my administration skills and learn to audio type more effectively. I was also able to deputise in the absence of the the senior secretaries so I was able to learn how to be a medical secretary.

Reservations Manager - Park Inn Hotel - West Bromwich Central

(2007-06 - 2007-12)

As reservations manager I was responsible for making hotel room bookings for individuals and group bookings within the hotel I worked for. As well as making room bookings I also had to attend daily meetings with the other hotel departments to forecast the daily figures and also monthly meetings to show revenue made.

• In this job role I was able to demonstrate all my learning I had done in my NVQ. I was able to demonstrate a leadership role and also offer a training role to newcomers.

Reception Manager - The Gem Centre/Red Hill Street - Wolverhampton

(2004-10 - 2007-03)

I was the face of the health centre so I met people coming in and out of the centre on a day to day basis. As well as meeting and greeting patients and visitor I also had to make appointments and deal with calls coming through a telephone switchboard that had to be directed to nearly 20 different departments. When I was not on the front desk I would be working behind the scenes to ensure that all the stationary and supplies were ordered for all departments within the health centre and that staff rotation for the front desk was covered at all times.

I also had to ensure that all centre departments time sheets were sent off to payroll in time so that everyone was paid on time.

• As reception manager I feel my biggest accomplishment was being able to successfully manage a very small team of 3 from a very small community health centre to move to a large specialist paediatric centre in the city and manage a much larger team without any problems. I found making this move quite easy and straight forward and I enjoyed it.

Apprentice in Hospitality Management - Britannia Hotel - Wolverhampton

(2001-01 - 2003-08)

On my apprenticeship I worked my way around the hotel in all the departments starting with front of house, housekeeping, bar, restaurant, kitchen, accounts, marketing, reservation, banqueting and management.I not only worked in Britannia wolverhampton but as part of my apprenticeship I had to work in sister hotels throughout the chain to gain valuable experience of what each hotel was like depending on where they were based. I gained a NVQ levels 2 & 3 and at the end my apprenticeship I secured a post as receptionist at Britannia Wolverhampton working full time with one Duty Management post on a sunday evening.

• Once I had achieved my NVQ's I was able to do duty management work and this brings a great level of responsibility. I was in charge of the whole hotel and if there were any problems with regards to customers, cash flows, fire, health and safety it was up to me to ensure that the correct measures were taken. This was the best accomplishment by far after receiving my NVQ's.

Level 4 Diploma - Psychotherapeutic counselling - Mapleleaf counselling (2019-06 - 2023-05)

Certificate of Higher Education - Hypnotherapy - Chrysalis Courses (2019-09 - 2020-12)

Diploma of Higher Education - Psychological Well-being Practitioner - Alpha Academy (2019-09 - 2020-08)

Certificate of Higher Education - Life Coaching - Alpha Academy (2019-09 - 2020-07)

Diploma - Educational Psychology - Alison Online (2017-09 - 2018-07)

Diploma - Dyslexia Therapy - International Open Academy (2017-01 - 2017-07)

BSc Honours - Psychology - The Open University (2012-09 - 2017-05)

Certificate Level 4 (PTLLS) - Education and Training - Online Academies (2016 - 2016)

Level 5 Diploma (DTLLS) - Education and Teaching - Online Academies (2016 - 2016)

Certificate - Careers Guidance and Advice - The Open University (2016 - 2016)

Level 3 Certificate (CTLLS) - Education and Training - Online Academies (2015 - 2015)

Diploma - Special Education Needs in Education - Online Academies (2015 - 2015)

Diploma - Higher Level Teaching Assistant - Online Academies (2015 - 2015)

Diploma - Counselling - Blackford (2013 - 2014)

AMSPAR - Medical Secretariat - City Of Wolverhampton College (2005 - 2006)

AMSPAR - Medical Receptionist - City Of Wolverhampton College (2004 - 2005)

NVQ level 1 & 2 - Hospitality Management - HCTC (2000 - 2002)

GCSE - English, Maths, Science, History, French, Drama, RE, Technology - St Edmunds Catholic School (1995 - 2000)